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FAQ

Please see below for a list of Frequently Asked Questions and our responses.

Links to Questions

During Covid-19

General

Preferred Name

Lost or Stolen Cards

Online Photo

BoilerExpress

BoilerExpress Deposits and Refunds

During Covid-19

Students who are remaining in the Residence Halls should contact the hall front office to obtain temporary access.

A Purdue ID Card is only needed to access in-person services. There is no need to replace your ID Card if you are working or studying remotely. A new ID Card can be obtained when normal operations resume at the West Lafayette campus.

A new ID Card can be obtained when normal operations resume at the West Lafayette campus.
You can quickly and securely add funds to your BoilerExpress account online with eAccounts (login required). Please note there is a $3 convenience fee per deposit when using the eAccounts portal. *No in person locations will be open for deposits at this time.
Please refer to the Online Request Form (login required) for steps to close your account. Terms and conditions apply. Purdue ID Card Office FAQ for more details.

General

The Purdue University Identification (PUID) is a 10-digit number unique to each individual that is designed to:

  • Correctly and consistently establish an individual's distinct identity for University business.
  • Have value only in the Purdue University system.
  • Serve as one piece of identification. In addition, other means of authentication, such as a PIN, date of birth or other information may be required.
  • Allow an individual to access information or services when used with additional information.
  • Remain the same even when an individual's relationship with Purdue changes over time.

All persons affiliated with the University as a student, faculty member, staff member or affiliate will be assigned a PUID number upon joining the University community and then be eligible for an ID card.

New students attending Summer Transition, Advising and Registration (STAR):

STAR will be a virtual event starting on May 11th and continuing through July 10th this year, with no campus visits due to COVID. Therefore, we are developing a plan for student IDs for STAR and will share more information as it becomes available. We appreciate your patience. Please follow this link for more information about STAR https://www.purdue.edu/orientation/vstar/overview.html. You are still able to submit a photo online through our photo submission site.

Undergrad students:

Students must be enrolled for classes before we can issue a Purdue ID card. International undergraduate students must have a completed SEVIS form from the Office of International Students and Scholars before we can issue a Purdue ID card. That office is located in Room 136 of Schleman Hall.

Graduate students:

Graduate students must be enrolled for classes before we can issue a Purdue ID card.

Faculty and staff:

Staff members can obtain an optional photo identification card by providing a government-issued photo identification card (such as a driver´s license or passport) and their Purdue University identification number (PUID) at the Purdue ID Card Office. Since the PUID number is printed on the card, a card cannot be issued until a PUID number is assigned.

You can obtain your PUID number by contacting your business office or department, or by logging onto Employee Self Service (ESS). Once you are logged into ESS, click on Personal Information, then click on Additional Personal Data.

Visiting scholars:

International visiting scholars must have a completed SEVIS form from the Office of International Students and Scholars, located in Room 136 of Schleman Hall. A Certificate of Eligibility for Exchange Visitor Status (also known as a J-1 or DS-2019) must be provided along with your current passport.

Domestic visiting scholars:

Domestic visiting scholars must have an appointment letter on departmental letterhead that is signed by the department head, dean and the Executive Vice President for Academic Affairs (or their designee) stating the term of their stay at Purdue. You will also need to provide a government-issued photo identification card such as a driver´s license or passport.

Official University retirees:

Retirees from the West Lafayette campus must show their official retiree letter and provide their current ID card to trade for a retiree ID card. If you do not have your current ID card, there will be a replacement fee charged. Your department should not keep your ID card.

If you are a new student registered for STAR, pick your ID card up at registration for STAR in Stewart Center. All others should go to the ground floor of Hovde Hall, Room 14.

A new photo will be taken for every card issued and identity will be verified for everyone. If you do not have a photo ID, you can prove your identity with TWO of the following:

  • Concise class schedule with name and PUID number (electronic or printed).
  • Bursar bill with name and PUID number (electronic or printed).
  • Piece of mail with name and address.
  • Paycheck stub with name and address.
  • Credit or debit card.
  • Certified copy of birth certificate.
  • Social Security card.
  • Photo ID from another school or university.

The photo taken for your Purdue ID card is stored digitally by the Purdue ID Card Office and may be used for other approved business purposes at Purdue. Your digital photograph may be used under the following circumstances:

  • For security and identification purposes.
  • To comply with applicable laws, regulations and lawful orders and requests to produce the photograph, upon direction and approval from the Office of Legal Counsel.

The first one's on us. Your first Purdue ID card is free and it never expires.

If your name or ID number has changed, you will need to go to the Registrar's Office in Hovde Hall, Room 45. After changing your name at the registrar, please bring your current ID card to the Purdue ID Card Office on the ground floor of Hovde Hall, Room 14. If you do not have your current card or if the ID rules (see above) were not followed, you will be charged $25 to replace the card. If the current ID card is turned in and the ID rules were followed, the card will be replaced free of charge.

The PUID printed on your Purdue ID card may be used to determine eligibility for services such as use of the Purdue Libraries, academic privileges, access to a computing career account, email privileges, CityBus services and more. Additional services may be added to the card.

  • This card is your official University ID and should be carried at all times. It’s the property of Purdue University and the policies and procedures of the University govern its use.
  • The Purdue ID card is a photo card and is to be used only by the person to whom it is issued. It is not to be loaned to any other person for use and is subject to confiscation if found in the possession of another person.
  • DO NOT mutilate the card, punch holes in it or change any of the information on the ID. Any of these misuses will result in a $25 charge to replace the ID.
  • This card is NOT TRANSFERABLE.
  • The University is not responsible for any loss or expenses resulting from the loss, theft or misuse of this card.
  • If found, please return the card to the Purdue ID Card Office.
  • You may use your Purdue ID card as many times a day as you wish, provided there are sufficient funds in your BoilerExpress account to pay for the goods or services purchased.
  • You may purchase items up to the full amount available in your BoilerExpress account at the time of the purchase, without limits. If you use all the funds in your account, you must make another deposit and we must collect the funds before your Purdue ID card may be used for purchases again.
  • There are no sign-up fees, no monthly or interest charges and no minimum balance to maintain.

Preferred Name

Many individuals on campus have expressed a desire to be known by a name different than their legal name. This different name would be a preferred name.

Students can change their preferred name via the myPurdue portal. Please note:

  • It may take up to three business days for the update to appear.  
  • You will need to take your current ID to the Purdue ID Card Office and trade it in for a new ID with the preferred name. 
  • There will be a replacement fee charged.

The legal name will continue to be used in business processes that require use of the legal name, such as for payroll records and student transcripts.

Faculty, staff, retiree and student cardholders may have an appropriate preferred name used on their Purdue ID cards.

Students, staff and faculty can come to the Purdue ID Card Office and request a replacement Purdue ID card with their preferred name printed on the card. There is a $25 replacement fee. 

Our staff will determine if the preferred name is in our system and meets our guidelines. Customers can choose to get a new photo or use the same photo on file. All customers must surrender their current Purdue ID card.

The individual is free to determine the preferred name they want to use in the University's information systems. Establishing a preferred name in Banner does not automatically give one the right to put the name on the Purdue ID card.

Your Purdue-issued ID card is your official University ID and is the property of Purdue University. Purdue reserves the right to decline the ID holder’s request to print a preferred name on the Purdue ID card if the name is deemed inappropriate. 

Inappropriate preferred names include but are not limited to those that avoid legal obligation, misrepresent, harass or threaten. In most cases, a preferred name should not be a message, company or group name, especially if it is for promotional purposes.

Individuals with preferred names deemed inappropriate can:

  • Obtain a Purdue ID card with just their legal name.
  • Change their preferred name in Banner and return later to our office for a Purdue ID card with revised appropriate preferred name.
  • Appeal the decision.

To appeal the decision of the Purdue ID Card Office staff, please send us an email stating your request to appeal the decision. Please explain your position as completely as possible on why you believe the preferred name is appropriate.

Purdue ID Card Office administrators will contact the Registrar’s Office, Human Resources or Purdue Trademarks and Licensing to discuss the appeal and then contact the cardholder with a final decision. These offices have the ultimate authority in determining the appropriateness of preferred names. 

An email response will be sent to inform the cardholder of the decision within 30 days of the request. At that point, the decision will be considered final. If the request has been approved, the Purdue ID Card Office staff must issue a Purdue ID card with the approved preferred name.

The legal name will be printed on the reverse side of the Purdue ID card.

No. When you surrender your current card, you can receive a new card containing your preferred name at no charge.

Sorry, no.

A new photo is always an option for the replacement card. Students and staff have the option to keep the current photo if it is less than two years old. The Purdue University Police Department has asked that all customers seeking a replacement Purdue ID card have updated photos if the photo is more than two years from the print date.

Lost or Stolen Cards

  • If your Purdue ID card has been lost or stolen, you should suspend your ID immediately via the eAccounts portal. Log in to deactivate your card.
  • If you suspend your ID card via eAccounts when lost, you will receive an email instructing you how to reinstate it should it be found.
  • If you need a new card, you can purchase a replacement for $25 at the Purdue ID Card Office. This fee is payable by cash, check, debit card, BoilerExpress, Mastercard, Visa or Discover.

We accept cash, check, debit card, BoilerExpress, Mastercard, Visa and Discover.

Online Photo

It can be found on the Purdue ID Card Office’s photo submission page.

  • You must have registered for a STAR orientation session.
  • You must be a new student enrolled for at least one class. Online photo submission is not currently available to transfer students, returning students, graduate students or faculty and staff.

Submitted photos must meet several important requirements. Photos must be:

  • In jpg format with a photo size of 2 MB or 2048 KB.
  • A current, color photo with a neutral-colored, smooth background and proper lighting.
  • A centered and front-view, full-face image with eyes open and visible (wear prescription glasses if you normally do so).
  • Cropped from just above the top of the head to the collarbone.

NOTE: Do not wear hats, sunglasses or other items that obscure the face. Photos must NOT contain excessive glare or shadow, other visible people, distracting objects or inappropriate expressions. All photos are subject to approval.

No. The application will automatically notify our office that a photo has been received. All communications regarding the status of your Purdue ID card will be sent to your Purdue email account. Check there to verify the status of your Purdue ID card.

All communications regarding the status of your Purdue ID card will be sent to your Purdue email account. Be sure to check to verify the status of your card. If accepted, you will receive a verification email and can pick up your Purdue ID card during registration on the day of your STAR orientation session.

If your photo was not accepted, you will receive an email that includes the reason the photo could not be accepted. You can then submit a new photo that meets all requirements at the same online address. The new photo will upload over the current photo posted and our office will receive automatic notification that a new photo has been submitted. Once the new photo is reviewed, you will receive email communications verifying the status for that photo.

STAR will be a virtual event starting on May 11th and continuing through July 10th this year, with no campus visits due to COVID. Therefore, we are developing a plan for student IDs for STAR and will share more information as it becomes available. We appreciate your patience. Please follow this link for more information about STAR https://www.purdue.edu/orientation/vstar/overview.html

Only the cardholder can pick up their Purdue ID card. You will be required to show a government-issued photo ID when you pick it up.

Sure. Approved Purdue ID cards not distributed at orientation can be picked up at the Purdue ID Card Office during regular business hours.

When you arrive on campus to start your first semester, you will need your card from day one to access facilities (such as your residence hall), meal plans and your account funds for Dining Dollars and BoilerExpress. We are developing a plan for student IDs for STAR and will share more information as it becomes available. We appreciate your patience. Please follow this link for more information about STAR https://www.purdue.edu/orientation/vstar/overview.html

Sorry, but no Purdue ID cards can be mailed. You are required to show an official government-issued photo ID when you pick up your card.

After an uploaded photo is approved, the photo cannot be changed. For a $25 replacement fee, students may request a new Purdue ID card with an updated photo.

BoilerExpress

BoilerExpress is a convenient option to preload funds to an online account. You can access your account with the swipe of your Purdue ID card at over 30 retail locations across campus.

Your account takes about five minutes to set up. After that, you can log into eAccounts and make a deposit.

You can verify their debit account balance(s) and meal plan balance(s) online by logging into eAccounts using your career account login and password.

You can verify 12 months of transaction activity online by logging into eAccounts using your career account login and password.

The BoilerExpress account is a debit account for which you must fill out an application and deposit funds. The Dining Dollar account is opened for you when you sign up for a housing contract through University Residences based on the meal plan chosen.

Only BoilerExpress is accepted in the laundry rooms of most residence halls.

BoilerExpress is NOT accepted at bookstores or other off-campus locations. For a complete list of locations where BoilerExpress is accepted, please visit the Locations portion of this website.

Purdue’s Residential Dining Courts offer reduced rates for meals.

Your BoilerExpress account will roll with you from semester to semester and from year to year. Any funds remaining in the account at the end of the school year will still be there when you return the following semester.

  • You may open an account by submitting an application online.  
  • Additional deposits can be made at any time.
  • Deposits are credited to your account on the day they are received.  
  • Deposits are made by cash or check only in our office, at the Smalley Center or at Purdue Village. Deposits can also be made online using credit or debit cards.
  • Your debit account balance will be carried forward from semester to semester as long as you are enrolled or employed by the University.
  • Cash refunds are not made for returned merchandise. Cash withdrawals will not be permitted.
  • Future changes in terms and conditions regulating use of this debit account will apply to all cards in circulation and use at that future date. These new terms and conditions will supersede the terms and conditions in effect at the time the card was acquired.

BoilerExpress Deposits and Refunds

You can add funds at no additional cost to your account in person with cash or check during normal business hours at the Purdue ID Card Office, at Purdue Village or at Smalley Center.

Yes. You can quickly and securely add money to your BoilerExpress account online with eAccounts. Please note that there is a $3 convenience fee per deposit when using the eAccounts portal.

Yes!  You can mail a check to:

Purdue ID Card Office
610 Purdue Mall
Hovde Hall, Room 14
West Lafayette, IN 47907-2040

All checks should be made payable to Purdue University and include the student's PUID number in the memo line.
The system restricts single deposits to $999 but there is a $3 transaction fee. So, the maximum one-time online deposit is $996.

Through eAccounts, cardholders, parents or guests can deposit funds directly to BoilerExpress via Visa, MasterCard and Discover cards. Guests will need to know student’s first name, last name and Purdue email address.

A student can give parents, legal guardians or other trusted parties access to view certain pieces of their student information online. This access is referred to as proxy access, and the person who is granted this authorization is called a myPurdue proxy. The student controls the entire process through their myPurdue portal and can add anyone with a valid email address as a proxy.

Cash withdrawals are not permitted. Also, cash refunds are not made for returned merchandise.

Once a transaction is complete, funds are deposited immediately into your account. If the money does not show in you account, but shows as pending in your bank account a step was missed. At the end of the transaction be sure to click the button that says Make Deposit.

If funds show as debited from your bank account, not pending, but do not show up in your BoilerExpress account please fill out a SharePoint request here.

First, please complete an online request form. Refunds for graduating students are processed after finals week. There is a $10 fee to close the account. Please allow six weeks for processing.   

If you owe money to the University, the refund goes toward the balance owed. If you are signed up for direct deposit and no money is owed, a refund will go directly into the account you have set up. If you do not have direct deposit, then a check is written and mailed to the address you have on file with the university. Please check which address you have on file. Please note that we do not send mail to addresses outside the U.S.

First, please complete an online request form. There is a $10 fee to close the account. Please allow six weeks for processing.   

If you owe money to the University, the refund goes toward the balance owed. If you are signed up for direct deposit and no money is owed, a refund will go directly into the account you have set up. If you do not have direct deposit, then a check is written and mailed to the address you have on file with the university. Please check which address you have on file. Please note that we do not send mail to addresses outside the U.S.

Cash withdrawals are not permitted. Also, cash refunds are not made for returned merchandise. BoilerExpress account closures are only permitted when students are graduating, withdrawing from the University or at the end of the spring semester. This will close your account.

If you wish to close your account, please complete an online request form. There is a $10 fee to close the account. Please allow six weeks for processing.   

If you owe money to the University, the refund goes toward the balance owed. If you are signed up for direct deposit and no money is owed, a refund will go directly into the account you have set up. If you do not have direct deposit, then a check is written and mailed to the address you have on file with the university. Please check which address you have on file. Please note that we do not send mail to non-U.S. addresses.

The process is easy. Just complete an online request form. Refunds may take up to three business days to credit your BoilerExpress account.