Account Resolution Team

The Account Resolution Team is responsible for assisting university departments in the recovery of their past due accounts receivable.  This includes Banner student, SAP non-student, and institutional based student loan accounts.  The Account Resolution Team can assist in setting up re-payment arrangements, acting as liaison between customers and offices for disputes and appeals, and finding answers to your billing questions.  The Account Resolution Team manage referrals to outside collections, small claims action, student loan deferments and rehabilitation options, and tax intercept procedures.

Clock tower lit at night

Contact Us

Office Hours (EDT):
Monday – Friday
8:00 a.m.  – noon
1:00 p.m. – 5:00 p.m.

Phone: 765-494-5350
Fax: 765-494-9154

Mailing Address
Account Resolution Team
2550 Northwestern Ave., Suite 1900
West Lafayette, IN 47906-1394