FAQ’s

No, the first step to installing Mobile Credentials is downloading the eAccounts App and submitting a photo. Once the photo is approved, you will be able to install the Mobile Credentials.

Contact the ID Card Operations / Support at 765-496-0444 or email transact@purdue.edu. Business hours are Monday-Friday from 8am-5pm.

Yes, please see the Getting My Purdue ID Card tab for more information.

“Mobile First’ is a strategy used by many universities. And at Purdue, all incoming new students beginning in Fall 2023 will be issued a Purdue Mobile ID, which will become their primary identification on campus. Physical ID cards, meantime, will be provided as an alternative to undergraduate students who do not have a smartphone device or if theirs is not compatible with Purdue’s new mobile credentials system.

At this time Mobile Credentials are available to Students at the West Lafayette Campus and Polytechnic Statewide.

Contact the ID Card Operations / Support at 765-496-0444 or email transact@purdue.edu. Business hours are Monday-Friday from 8am-5pm.

Instructions can be found https://www.itap.purdue.edu/services/passwords.html

Instructions can be found at https://www.itap.purdue.edu/services/boilerkey.html

Beginning in summer 2023, undergraduate students will no longer receive a physical ID card. 

Yes, your physical Purdue ID will continue to function after you have added your Purdue Mobile ID Card to your device. Remember, the Purdue Mobile ID is a privilege and benefit of being part of the Purdue community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Name information on the Purdue Mobile ID Card comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Purdue Mobile ID Card on your phone within 48 hours.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

First remove the pass from your old device from Apple Wallet.  Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

First remove the pass from your old device from Apple Wallet.  Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

When using Express Mode (iPhone 6s or later), your Purdue ID will not be displayed with other cards in Apple Wallet for security reasons.

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

• On your device, go to Settings>General>Software Updates. 
• If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID. 
• If not, tap Download>Install. You may need to enter your passcode to start the update. 
• Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

Apple Watch software version can be found at https://support.apple.com/en-us/HT204641

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

• From your device tap: Settings>About Phone>Software Information
• To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

Reset your region to the U.S. by following these instructions.

Apple Wallet

https://support.apple.com/en-us/HT201389

Google Wallet

https://support.google.com/paymentscenter/answer/9037801?hl=en

• Door Access (Undergraduate student spaces)
• Laundry
• Libraries
• Printing at PAO Hall
• Aramark Retail Dining Memberships
• Residential and Retail Dining Locations

Mobile Credential will only display your BoilerExpress and Dining Dollar Balance. To see your meal plan balance, refer to the eAccounts App.

If your account balances are $0, they will not display until funds are added. 

If you have available funds that are not displaying, please contact the Purdue ID Operations / Support at 765-496-0444 email transact@purdue.edu. Business hours are Monday-Friday from 8am-5pm.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.  

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Purdue Mobile ID Card.

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

• To remove your Purdue Mobile ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.
• To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Purdue Mobile ID, scroll to the bottom and select Remove Card.
• *To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Purdue ID.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

As with your physical Purdue ID, your Purdue Mobile ID Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Purdue University, your credential will stay active and update accordingly.

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

To reactivate a found device that was suspended, perform the following steps:

A BoilerExpress declining balance account is available to the following individuals at the West Lafayette Campus: 

• Staff and faculty currently employed by Purdue.
• Students in active status according to Banner.

Talk about easy buying power! Once you activate your BoilerExpress account and add funds, you can use your Purdue ID card to make purchases at dining locations on campus. 

Gaining access to your account allows you to view your balance and online statements, monitor transactions and add funds. Your account takes about five minutes to set up, after which you can log into eAccounts with your Purdue career account and password.

Sign Up

The BoilerExpress declining balance account feature is perhaps the most popular aspect of the versatile Purdue ID card. Here’s how you can activate this feature:

1. Sign up.
2. Accept our terms and conditions.
3. After just a few minutes, your account will be set up automatically and you will be able to access your account through eAccounts.

Need information about your account? eAccounts, our online portal, makes it easy to manage your ID card. You can check your Dining Dollar balance, add money to your BoilerExpress account, and view transaction history. Parents and families can even deposit extra funds directly to your account.

Check out our eAccounts FAQs tab for tutorials.

You can quickly and securely add money to your BoilerExpress account online with eAccounts after your account has been set up. Please note that there is a $1.00 fee per deposit when using the eAccounts portal.

You can verify 12 months of transaction activity online by logging into eAccounts using your career account login and BoilerKey.

BoilerExpress account closures are only permitted when students are graduating, withdrawing from the University or at the end of the spring semester. This will close your account.

If your account is under $30.00, you will need to be sure to spend all of the money in your account, as you will not be eligible for a refund. Any remaining funds will be forfeited per the terms and conditions of your BoilerExpress account.

If you wish to close your account, please email BoilerExpress@purdue.edu. There is a $25.00 fee to close the account. Please allow six weeks for processing.

If you owe money to the University, the refund goes toward the balance owed. If you are signed up for direct deposit and no money is owed, a refund will go directly into the account you have set up. If you do not have direct deposit, then a check is written and mailed to the address you have on file with the university. Please check which address you have on file. Please note that we do not send mail to non-U.S. addresses.

Your BoilerExpress account will only be established if you accept terms and conditions clicking ” I accept ” or if you sign, date and deliver a paper application accepting terms and conditions to ID Card Operations Stewart Center 128 Memorial Mall, Rm 194 West Lafayette, IN 47907

eConsent

Consent To Conduct Business Electronically

1. Purdue University utilizes electronic processes wherever possible in order to assure accuracy and to expedite business transactions. When you select the “Continue” button below, you consent to having communications provided or made available to you in electronic form and to entering into agreements and transactions using electronic records. Your current agreement expires on this October 1st, and will require a new acceptance for processing transactions after that date. The agreement and transactions will be executed using electronic methods. The transactions specifically covered by this agreement include the following: Boiler Express Accounts including disclosures, agreements, periodic statements and all communications.
2. In order to conduct business electronically with Purdue, you must use a computer with a supported operating system and internet browser, sufficient electronic storage capacity on the computer’s hard drive or other data storage unit, a printer that is capable of printing from the browser, and email software.
3. I understand that only the person whose Purdue University career account was used to enter this web site may conduct business on this site. I understand that any other use is unlawful and, if you are a student, is considered a serious violation of the University Regulations.
4. Purdue University reserves the right to provide records in paper format at any time. You agree, however, that Purdue University is not required to provide you with records in paper format, except you may require Purdue University to provide you a paper copy, if a statute, regulation, or other rule of law requires that information relating to a transaction or transactions in or affecting interstate commerce by provided or made available to you in writing, including an IRS Form 1098T, at anytime by withdrawing your consent to conduct business electronically. If you want to retain a paper copy of any records provided electronically, you should print a copy from the computer.
5. The agreement and transactions are made and governed under Indiana substantive law without regard to conflict of laws rules. Any disputes or claims against Purdue University related to these electronic agreements or transactions must be brought within a Court in Tippecanoe County, Indiana, USA.
6. When presented with the Consent to Conduct Business Electronically statement, if you do not agree with any of these items, you should logout of the myPurdue portal. Please note by doing so, you will not be able to use the myPurdue portal to conduct business electronically with Purdue University. This includes not being able to register, access student accounts, or access other student-related information online.
7. If you do not consent, or withdraw your consent to electronically enter into business transactions, you must contact the Office of the Registrar. However, if you withdraw consent, any agreements or transactions between you and Purdue University during the period after your consent to do business electronically, and before your withdraw of consent, will be valid and binding on all parties. For more information about conducting business in a non-electronic medium, withdrawing consent to conduct business electronically and fees and charges for paper copies, see the Office of the Registrar web site or visit their Student Services Office in Suite 176 at 128 Memorial Mall, Lafayette, IN 47907.
8. I agree to abide by all of the policies outlined in the Purdue University’s University Regulations, as hereinafter amended from time to time, available at http://www.purdue.edu/univregs/, including the Code of Student Conduct and the Purdue University Honor Code and the policies regarding financial responsibility.
9. I understand that email serves as the primary means of communication from Purdue University to enrolled students, and that Purdue University may communicate using only this method of communication for some administrative processes.
10. I understand that it is my responsibility to provide Purdue with Emergency Contact Information in addition to local and permanent address, email, and telephone updates, in order to provide for timely communication should it be necessary to contact me or my designee. I understand that Emergency Contact, address update information and updated information needed to contact me electronically may be added through the myPurdue portal under Personal Information.

BY CLICKING ON THE CONTINUE BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ THE INFORMATION ABOUT CONDUCTING BUSINESS WITH THE UNIVERSITY USING ELECTRONIC METHODS AND THE PROVISIONS RELATING TO ACCEPTANCE OF UNIVERSITY REGULATIONS, PRIMARY MEANS OF COMMUNICATION, AND EMERGENCY CONTACT INFORMATION, AND HAVE EITHER CONSULTED WITH OR HAD SUFFICIENT OPPORTUNITY TO CONSULT WITH ADVISORS OF YOUR CHOICE ON THE MEANING AND IMPLICATIONS OF THIS CONSENT DOCUMENT. YOU CONSENT TO THE PROVISIONS OF THIS CONSENT TO CONDUCT BUSINESS ELECTRONCIALLY AND TO USING ELECTRONIC METHODS FOR ALL PURPOSES LISTED ABOVE AND HAVING ALL RECORDS PROVIDED OR MADE AVAILABLE TO YOU IN ELECTRONIC FORM.

Boiler Express Terms

BoilerExpress Debit Account Terms & Conditions

BoilerExpress Disclosure Statement

1. Consumer Liability: Tell us AT ONCE if you believe your card has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days after you learn of the loss or theft of your card, you can lose no more than $50 if someone used your card without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

• Contact in Event of Unauthorized Transfer: ID Card Operations, 128 Memorial Mall, Rm 194, West Lafayette, IN 47907 or online at boilerexpress@purdue.edu or (765) 496-0444.
• Business Days:
  For purposes of these disclosures, our business days are Monday through Friday. Purdue University Holidays are not included. For official Purdue University Holidays, see: https://calendar.purdue.edu
• Transfer Types and Limitations: You may use your card for purchases at locations that have agreed to accept BoilerExpress for payment and cash deposits to your card may be made at BoilerExpress Stations. Services may be limited at some locations. Certain locations may have a limit on the dollar amounts of individual purchases. There are no limitations on the number of purchases. No transfers can be made from other Purdue University accounts. No cash withdraws can be made, unless you are closing your account.
• Fees:
  BoilerExpress We may close accounts when you are no longer enrolled in, or employed by, Purdue University. A fee of $25.00 is charged to close an account. Proceeds from the closed account will be paid through the Office of the Bursar and will be subject to offsets against other debts you owe Purdue University. The Office of the Bursar will not process a refund of balance for less than $5.00. There is no fee to close an account with a $0 balance. The BoilerExpress account does not pay interest. Except as stated above, there are no per transfer charges, fixed charges, or minimum balances charges. Purdue ID Card There is a fee of $25.00 to replace lost, stolen, or damaged cards.
• Confidentiality of Account Information:
  We will disclose information to third parties about your account of the transfer you make:

(i) Where it is necessary for completing the transfer, or (ii) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (iii) In Order to comply with government agency or court orders.

• Receipts:
  You can get a receipt at the time you make a purchase unless the purchase is at an electronic terminal and is in the amount of $15.00 or less.
• Periodic Statements:
  Customers can go online at https://www.purdue.edu/eaccounts and view statements on demand by logging in with a user name and password.
• Our Liability For Failure to Make Transfers: If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

A. If, through no fault of ours, you do not have enough money in your account to make the transfer. B. If the [terminal] [system] was not working properly and you knew about the breakdown when you started the transfer. C. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken. D. There may be other exceptions stated in our agreement with you.

1. Error Resolution: In Case of Errors or Questions About Your Electronic Transfers Telephone us at (765) 496-0444, Write us at ID Card Operations, 128 Memorial Mall, Rm 194, West Lafayette, IN 47907, or e-mail us at boilerexpress@purdue.edu, as soon as you can. If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

A. Tell us your name and account number (if any). B. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. C. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or questions in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or questions. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Boiler Express Additional Terms:

In addition to the terms and conditions contained in the disclosure statement, the following terms and conditions also apply.

1. Minimum deposits of $1 or more may be made at any time. Deposits are credited to your account on the day they are received.
2. We may close accounts when you are no longer enrolled in, or employed by, Purdue University. Proceeds from the closed accounts will be paid through the Office of the Bursar and will be subject to offset against other debts owed to Purdue University. A fee of $25.00 is charged to close an account. The Bursar will not issue checks for balances under $5. Please allow six weeks for processing account closure requests. The link for an account closure form is http://www.purdue.edu/business/card/pdf/CLOSURE.pdf.
3. Your BoilerExpress account balance will be carried forward from semester to semester as long as you are enrolled in, or employed by, Purdue University.
4. Cash refunds are not made for returned merchandise. Cash withdrawals are not permitted.
5. Future changes in terms and conditions regulating the use of BoilerExpress account and cards will apply to all cards in circulation and use at the future date and will supersede the terms and conditions in effect at the time the card was acquired.
6. Your BoilerExpress account will only be established if you accept the terms and conditions by clicking “I accept” below or you sign, date, and deliver and paper application, accepting the terms and conditions, to ID Card Operations, 128 Memorial Mall, Rm 194, West Lafayette, IN 47907.
7. You are only eligible for a BoilerExpress account while actively on campus. Visiting scholars, temporary employees, and official retirees are not eligible.