FAQ

GENERAL

ONLINE PHOTO

PREFERRED NAME

LOST OR STOLEN

BOILEREXPRESS

BOILEREXPRESS DEPOSITS and REFUNDS

---  General ---

What is the PUID?

  • The Purdue University Identification (PUID) is a 10-digit number unique to each individual designed to :
    • correctly and consistently establish an individual's distinct identity for University business;
    • have value only in the Purdue University system;
    • serve as one piece of identification. In addition, other means of authentication, such as a PIN, date of birth or other information may be required;
    • allow an individual to access information or services when used with additional information;
    • remain the same even when an individual's relationship with Purdue changes over time.

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Who gets a Purdue ID card?

  • All persons affiliated with the University as a student, faculty or staff member, or affiliate will be assigned a PUID number upon joining the University community and be eligible for an ID card.

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When do I get my Purdue ID?

  • New students attending Summer Transition, Advising and Registration (STAR)

    • The Purdue ID Card will be available for pickup at check-in on your STAR date if you have already successfully submitted a photo online.
  • Undergrad Students

    • If you are not attending STAR, the Purdue ID Card is not available for pickup until after August 1. International students must have a completed SEVIS form before we can issue a Purdue ID Card.
  • Graduate Students

    • The Purdue ID Card is not available for the fall semester until after August 1. Students must be enrolled for classes.
  • Faculty and Staff

    • Staff members can obtain an optional photo identification card by providing a government-issued photo identification card such as a driver´s license or passport and the Purdue University identification number (PUID) at the Purdue ID Card Office. Since the PUID number is printed on the card, a card cannot be issued until a PUID number is assigned. You can obtain your PUID number by contacting ITaP (44000), or by logging onto Employee Self Service (ESS).  Once you are logged into ESS, click on the Personal Information, then click on Additional Personal Data.
  • Visiting Scholars

    • International Visiting Scholars must have a completed SEVIS form from the Office of International Students and Scholars, located in Room 136 in Schleman Hall. A Certificate of Eligibility For Exchange Visitor Status (also known as a J-1 or DS-2019) must be provided along with your current passport.
  • Domestic Visiting Scholars

    • Domestic Visiting Scholars must have an appointment letter on departmental letterhead signed by the department head, dean, and the Executive Vice President for Academic Affairs or his designee stating the term of their stay at Purdue will need to be provided.  You will also need to provide a government-issued photo identification card such as a driver´s license or passport.
  • Temporary Staff

    • Temporary staff members can obtain an optional photo identification card by providing a government-issued photo identification card such as a driver´s license or passport and the Purdue University identification number (PUID) at the Purdue ID Card Office. Since the PUID number is printed on the card, a card cannot be issued until a PUID number is assigned. You can obtain your PUID number by logging onto the mail directory. If you are a new staff member and not in the directory, contact your departmental business office.
  • Official University Retirees

    • Retirees from the West Lafayette campus must show their official retiree letter, and provide your current ID card to trade for a retiree ID card.  If you do not have your current ID card, there will be a replacement fee charged.  Your department should not keep your ID card.

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Where do I get my Purdue ID Card?

  • If you are a new student registered for STAR, pick up at registration for STAR in Stewart Center. All others should go to the ground floor of Hovde Hall, room 14.

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What if I don't have a photo ID if I lose my Purdue ID Card?

  • A new photo will be taken for every card issued and identity will be verified for everyone. If you do not have a photo ID, you can prove your identity with TWO of the following:
    • Printed class schedule with name and PUID number
    • Piece of mail with name and address
    • Paycheck stub with name and address
    • Credit or debit card
    • Certified copy of your birth certificate
    • Social Security card

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What do you do with my photo ?

  • The photo taken for your Purdue Identification Card is stored digitally by Purdue ID Card Office and may be used for other approved business purposes at Purdue. Your digital photograph may be used under the following circumstances:
    1. for security and identification purposes;
    2. to comply with applicable laws, regulations, and lawful orders and requests to produce the photograph, upon direction and approval from the Office of Legal Counsel.

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What is the cost of the card?

  • The first one's on us. Your first Purdue ID Card is free and it never expires.

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What if I have a name change and/or ID number change?

  • If you must change your name or ID number, you will need to go to the registrar's office in Hovde Hall, Room 45. After changing your name at the registrar, please bring your current ID card to the Purdue ID Card Office to the ground floor of Hovde Hall, room 14. If you do not have your current card or if the ID rules (see above) were not followed, you will be charged $25 to replace the card. If the current ID card is turned in and the ID rules were followed, the card will be replaced free of charge.

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What services does using the Purdue ID Card provide?

  • The PUID printed on your Purdue ID Card may be used to determine eligibility for services such as use of the Purdue Libraries, academic privileges, access to a computing career account, email privileges, CityBus services and more. Additional services may be added to the card.

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What are the Purdue ID Card rules?

  • This card is your official University ID, and should be carried at all times. It’s the property of Purdue University, and the policies and procedures of the University govern its use.
  • The Purdue ID Card is a photo card and is to be used only by the person to whom it is issued. It is not to be loaned to any other person for use and is subject to confiscation if found in the possession of another person.
  • DO NOT mutilate the Purdue ID, punch holes or change any of the information on the ID. Any of these misuses will result in a $25 charge to replace the ID.
  • This card is NOT TRANSFERABLE.
  • The University is not responsible for any loss or expenses resulting from the loss, theft or misuse of this card.
  • If found, please return the card to Purdue ID Card Office; Ground floor of Hovde Hall, Room 14; 610 Purdue Mall; West Lafayette, IN 47907. Phone: 765-494-0444.

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Limits on the use of your Purdue ID Card.

  • You may use your Purdue ID Card as many times a day as you wish, provided there are sufficient funds in your BoilerExpress account to pay for the goods or services purchased.
  • You may purchase items up to the full amount available in your BoilerExpress account at the time of the purchase without limits. If you use all the funds in your account, you must make another deposit and we must collect the funds before your Purdue ID Card may be used for purchases again.
  • There are no sign-up fees, no monthly or interest charges, and no minimum balance to maintain.

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--- Preferred Name ---

What is a preferred name?

  • Many individuals on campus have expressed a desire to be known by a name different than their legal name.  This different name would be a preferred name. 

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How do I change my preferred name?

  • Students can change their preferred name via the myPurdue portal.
    • It may take up to 3 business days for the update to appear.  You will need to take your current ID to the Purdue ID Card Office and trade it in for a new ID with the preferred name.  There will be replacement fee charged.

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Where else does my preferred name appear?

  • The legal name will continue to be used in business processes that require use of the legal name, such as for payroll records and student transcripts.

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Who can get their preferred names on their Purdue ID Card?

  • Faculty, staff, retiree, and student cardholders may have an appropriate preferred name used on their Purdue ID Cards. 

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How do I get my preferred name on my Purdue ID Card?

  • Students, staff and faculty can come to the Purdue ID Card Office and request a replacement Purdue ID Card with their preferred name printed on the card. There is a $25.00 replacement fee. Staff will determine if the preferred name is in our system, and meets our guidelines. Customers can choose to get a new photo or use the same photo on file*. All customers must surrender their current Purdue ID Card according to Purdue ID Card Office standards.

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Are there limitations on the preferred name?

  • The individual is free to determine the preferred name they want to be known by in the University's information systems. Establishing a preferred name in Banner does not automatically give the right to put the name on the Purdue ID Card. Your Purdue University issued ID Card is your official university ID and is the property of Purdue University. Purdue reserves the right to decline the ID holder’s request to print preferred name on the Purdue ID Card if the name is deemed inappropriate. Inappropriate preferred names include but are not limited to those that avoid legal obligation, misrepresent, harass or threaten. In most cases, a preferred name should not be a message, company or group name, especially if it is for promotional purposes.

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What can I do if the preferred name is deemed inappropriate?

  • Individuals with preferred names deemed inappropriate can either:
    • Obtain a Purdue ID Card with just their legal name.
    • Change their preferred name in Banner and return later to our office for their Purdue ID Card with revised appropriate preferred name.
    • Or appeal the decision

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How does the appeal process work?

  • To appeal the decision of the Purdue ID Card Office staff, please send an email to PurdueIDCardOffice@purdue.edu stating your request to appeal the decision. Please explain your position as completely as possible on why you believe the preferred name is appropriate. The Purdue ID Card Office Manager will contact the Registrar’s Office, Human Resources or Trademarks and Licensing to discuss the appeal and then contact the cardholder with a final decision within 30 days.  These offices have the ultimate authority in determining the appropriateness of preferred names.  An email response will be sent to inform the cardholder of the decision within 30 days of the request. At that point the decision will be considered final. If the request has been approved, the Purdue ID Card staff must issue a Purdue ID Card with the approved preferred name.

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Will my legal name appear on the card?

  • The legal name will be printed on the reverse side of the Purdue ID Card.

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Is there a charge to get my preferred name on my Purdue ID Card?

  • There is a $25.00 replacement fee

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Can I keep both cards after I pay for a replacement?

  • Sorry no.

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Can I get a new photo or keep the photo on file?

  • A new photo is always an option for the replacement card. Students and staff have the option to keep the current photo if it is less than 2 years old. Purdue Police Department has asked that all customers seeking a replacement Purdue ID Card have updated photos if the photo is more than 2 years from the print date.

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--- Lost or Stolen Cards ---

What if my card is lost or stolen?

  • If your Purdue ID Card has been lost or stolen, you should suspend your ID immediately via the eAccounts portal.  Log in to deactivate your card.

  • If you suspend your ID Card via eAccounts, you will receive an email instructing you how to reinstate it should it be found.

  • If you need a new card, you can purchase a replacement for $25 at the Purdue ID Card Office. This fee is payable by cash, check, Debit Card, BoilerExpress, Mastercard, Visa or Discover.

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What methods of payment do you accept for replacement IDs?

  • We accept Cash, Check, Debit Card, BoilerExpress, Mastercard, Visa and Discover.

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--- Online Photo ---

Where is the Online Photo Submission Application?

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Who is eligible to use the Online Photos Submission Application?

  • You must have registered for a STAR Orientation session.
  • You must be a new student enrolled for at least one class.  Online photo submission is not currently available to transfer students, returning students, graduate students or faculty and staff.

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What are the requirements for the photo submitted?

  • current color photo
  • jpg format
  • neutral colored smooth background
  • centered and front view of full face
  • cropped from just above the top of the head to the collarbone
  • proper lighting
  • eyes open and visible
  • wear prescription glasses if you normally do so
  • photo size of 2 MB or 2048 KB
  • Don't ...wear hats, sunglasses or other items that obscure the face; glare on glasses; shadows; other visible people or objects in the photo; inappropriate expressions. All photos are subject to approval.

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Do I need to notify the Purdue ID Office once I upload my photo ?

  • The application will automatically notify our office that a photo has been received so you do not need to take any additional action to notify us. All communications regarding the status of your Purdue ID Card will be sent to your Purdue email account, so be sure to check to verify the status of your Purdue ID Card.

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How will I know if my photo was accepted?

  • All communications regarding the status of your Purdue ID Card will be sent to your Purdue email account. Be sure to check to verify the status of your Purdue ID Card. If accepted, you will receive a verification email and can pick up your Purdue ID Card during registration the day of your STAR Orientation Session.

    If your photo was not accepted, you will receive an email that includes the reason the photo could not be accepted. You can then submit a new photo, which meets all requirements, at the same Web address. The new photo will upload over the current photo posted and our office will receive automatic notification a new photo has been submitted. Once the new photo is reviewed, you will receive email communications verifying the status for that photo.

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Where will I pick up my Purdue ID during STAR?

  • Your Purdue ID Card will be ready for pickup during STAR orientation check-in. You will be required to show a government-issued photo ID when you pick up your Purdue ID Card.

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Can anyone pick up my Purdue ID for me?

  • Only the cardholder can pick up their Purdue ID Card. You will be required to show a government-issued photo ID when you pick up your Purdue ID Card.

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Can I get a photo ID if I don't submit a photo online?

  • Sure. Approved Purdue ID Cards not distributed at orientation can be picked up at the Purdue ID Office during regular business hours of Monday-Friday, 8:30 a.m. - 4:30 p.m.

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Why do I need to pick up my Purdue ID during STAR?

  • When you arrive on campus to start your first semester, you will need your card from day one to access facilities, such as your residence hall or the Rec Sports Center, meal plans, and your account funds for Dining Dollars and BoilerExpress.

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Can I have my Purdue ID mailed to me?

  • Sorry. No Purdue ID Cards can be mailed. You are required to show an official government-issued photo ID when you pick up your card.

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Can I change my picture later?

  • After an uploaded photo is approved, the photo cannot be changed. For a $25 replacement fee, students may request a new Purdue ID Card with an updated photo.

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--- BoilerExpress ---

What is BoilerExpress?

  • A convenient option to preload funds to an online account you can access with the swipe of your Purdue ID Card at over 30 retail locations across campus.

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Once I sign terms & conditions, how long does it take for my account to be activated?

  • Your account takes about 5 minutes to set up, after that you can log into eAccounts and make a deposit.

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How can I review my account balances?

  • Cardholders can verify their debit account balance(s) and meal plan balance(s) online by logging into eAccounts using your career account login and password.

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How can I review transaction history for BoilerExpress and or Dining Dollars?

  • Cardholders can verify 12 months of transaction activity online by logging into eAccounts using your career account login and password.

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What is the difference between BoilerExpress and Dining Dollars?

  • The BoilerExpress account is a debit account for which you must fill out an application and deposit funds. The Dining Dollar account is opened for you when you sign up for a housing contract through University Residences based on the meal plan chosen.

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Can I use Dining Dollars in the Laundry rooms in the residence halls?

  • Only BoilerExpress is accepted in the Laundries of most residence halls.

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Can I buy my books at the bookstore using BoilerExpress?

  • BoilerExpress is NOT accepted at bookstores or other off campus locations. For a complete list of locations where BoilerExpress is accepted, please visit our website.

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Are there discounts for using BoilerExpress?

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What happens to the money in my BoilerExpress account at the end of the semester or school year?

  • Your BoilerExpress account will roll with you from semester to semester and from year to year. Any funds remaining in the account at the end of the school year will still be there when you return the following semester.

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The Fine Print

  • BoilerExpress Regulations
  • You may open an account by submitting an application online.  Additional deposits made at any time. Deposits are credited to your account on the day they are received.  Deposits are made by cash or check only in our office and the Residents Halls, and by credit or debit cards online.
  • Your debit account balance will be carried forward from semester to semester as long as you are enrolled or employed by the University. The University retains the right to deactivate accounts that are dormant for over one year. These inactive accounts are subject to a $5 per month maintenance fee, until your account is $0.  You will not be charged after your BoilerExpress account has a $0 balance.
  • Cash refunds are not made for returned merchandise. Cash withdrawals will not be permitted.
  • Future changes in terms and conditions regulating use of this debit account will apply to all cards in circulation and use at that future date and will supersede the terms and conditions in effect at the time the card was acquired.

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--- BoilerExpress Deposits and Refunds ---

Where can I add money to my BoilerExpress account with cash or a check?

  • You can add funds at no additional cost to your account in person with cash or check during normal business hours at the Purdue ID Card Office, Smalley Center or at the Main Office of the following halls in University Residences:

    • Cary Quadrangle 
    • Earhart Hall
    • Hawkins Hall 
    • Hillenbrand Hall 
    • Purdue Village
    • Windsor Halls

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Can I use a credit card to add money to my BoilerExpress account?

  • Quickly and securely add money to your BoilerExpress account online with eAccounts. Please note there is a $3.00 convenience fee per deposit when using the eAccounts portal.

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What is the maximum deposit I can make at one time online?

  • The system restricts single deposits to $999.00, but there is a $3.00 transaction fee, so the maximum deposit is $996.00 at one time.

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Can someone else deposit money into my BoilerExpress account online?

  • Through eAccounts, cardholders, parents or guests can deposit funds directly to BoilerExpress via Visa, MasterCard and Discover cards. Guests will need to know student first name, last name and student Purdue email address.

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Can my parents talk to someone about my account?

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Can I make a cash withdrawl from my BoilerExpress account?

  • Cash refunds are not made for returned merchandise. Cash withdrawals are not permitted.

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How long does it take for my deposit to go into my BoilerExpress account?

  • Once a transaction is complete, funds are deposited immediately into your account.

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I am graduating at the end of this semester, how do I get a refund on my BoilerExpress balance?

  • Please complete the request online. Refunds for graduating students are processed after finals week. There is a $10.00 fee to close the account. Please allow six weeks for processing.  If you owe money to the university, the refund goes toward the balance owed.  If you are signed up for direct deposit and no money is owed, a refund will go directly into the account you have set up.  If you do not have direct deposit, then a check is written and mailed to the address you have on file with the university.  Please take and minute to check what address you have on file.

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I am withdrawing from the university, how do I get a refund on my remaining balance?

  • Please complete the request online. There is a $10.00 fee to close the account. Please allow six weeks for processing.  If you owe money to the university, the refund goes toward the balance owed.  If you are signed up for direct deposit and no money is owed, a refund will go directly into the account you have set up.  If you do not have direct deposit, then a check is written and mailed to the address you have on file with the university.  Please take and minute to check what address you have on file.

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I have money in my BoilerExpress account, how can I get a refund?

  • BoilerExpress account closures are only permitted when students are graduating, withdrawing from the university, or at the end of the spring semester. This will close your account. Please complete the request online. There is a $10.00 fee to close the account. Please allow six weeks for processing.  If you owe money to the university, the refund goes toward the balance owed.  If you are signed up for direct deposit and no money is owed, a refund will go directly into the account you have set up.  If you do not have direct deposit, then a check is written and mailed to the address you have on file with the university.

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I live in University Residences and I had a problem with my laundry. How do I request a refund?

  • The process is easy, please complete the request online. Refunds may take up to 2-3 business days to credit your BoilerExpress account.

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