FAQs – On-Line Payment System

Welcome to the new Purdue University OnLine Payment System

The new online payment system allows customers to log in to make a single payment (Pay Without Registering) or to become a Registered User, where you can securely store your credit card information for future use.

Please contact ar@purdue.edu with any questions or concerns you may have.

Scheduled Maintenance Downtime

When will the online payment system be down for scheduled maintenance?

Thank you for your patience and understanding during the scheduled maintenance downtime.

          7/25/2021   1am-4am ET (Eastern Time)

          8/29/2021   1am-4am ET (Eastern Time)

The schedule will be updated as dates and times become available.

General Information

What are the requirements for my internet browser?

From the Welcome to the Electronic Payment System, scroll down to bottom right corner and click on Browser Requirements.

Can I use the same user ID and password from the previous online payment system, biller direct, for the new online payment system?

Unfortunately the User ID and Password from the previous online payment system, Biller Direct, were not converted to the new online payment system.

You may use the same User ID and Password, however, you must create the User ID and Password in the Purdue University Online Payment system by completing the registration process.

You do not have to Register to make a payment, you may select Pay Without Registering from the Welcome to the Electonic Payment System screen.

Why is an email address required in order to register or to make an online payment?

The email address is used to send:

  • Registration confirmation
  • Payment confirmation/receipt
  • Reset Password notification
  • Cancel/void/deleted payment confirmation

Click here to view examples.

What if I do not have an email address, what do I do?

An email address is required for registration and to enter a payment.  The email address is used for

(1) Registration conformation

(2) Payment confirmation/receipt and

(3) to notify you of a Reset Password

If you do not have an email address, please find the coupon at the bottom of your invoice, detach and mail with a check or certified funds to:

Purdue University
24025 Network Place
Chicago, IL  60673-1240

If you do not have the invoice or coupon, please include your customer and invoice number on the check to ensure proper application of the payment.

The bill amount is not correct, what do I do?

If you have questions regarding your invoice/statement of account, please refer to the Contact Us information listed in the upper right hand corner of the document.

In Case of Errors or Questions About Your Account: If you think your bill is wrong and you are disputing the amount of the bill, you must write to us on a separate sheet of paper and send to Purdue University, Accounts Receivable, Schleman Hall of Student Services, Room 350, 475 Stadium Mall Drive, West Lafayette, IN. 47907-2050. We must hear from you no later than 60 days after we’ve sent the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter please provide us with the following information:

  • Your name, Business Partner number and telephone number
  • The dollar amount of the suspected error.
  • Describe the error or invoice and explain why you believe it is an error. If you need more information, describe the item in question.
  • Please sign and date the correspondence.

You do not have to pay any amount in dispute while we are investigating your question, but you are still obligated to pay the parts of your account that are not in question. While we investigate your question, we cannot report you as delinquent on the disputed item or take any action to collect the amount in dispute. We must acknowledge your letter within thirty (30) days unless we have corrected the error by then. Within ninety (90) days, we must either correct the error or explain why we believe the charge is correct.

User ID and Passwords

I am a first time user, how do I create my user ID and password?

There are two options to consider (1) Register or  (2) Pay Without Registering.  You do not have to be a registered user to make an online payment. 

To Register:

  1. Click on Register
  2. Complete the required fields – required fields are marked with *
    • User Identification
    • Web Password
    • User Profile
      Note: An email address is required in order for a payment confirmation/receipt to be sent to you for your records.
    • Validation Question and Answer
      Note: The answer will be needed should you require assistance with your account.
    • First and Second Shared Secret Question and Answer
      Note: The answer will be needed should you require assistance with your account.
    • Click on Submit
    • Message –> Click Continue to  –> Make a Payment – Invoice screen
  3. At the completion of the registration process you will receive an email: Thank you for registering for the University electronic payment system.  Your Username is a follows:
    • Be sure to retain the email with your user name.  After three attempts trying to log in with an incorrect user ID you will be locked out of the online payment system.

I forgot my password, what do I do?

As a registered user, you may request to have your password reset from the Log In screen.

  1. Enter your User ID
  2. Enter your Password
  3. Click on Forgot Password to go to Forgot Password
  4. Enter Email address or User ID and click Submit to go to Shared Secret Question and Answer
  5. Enter Shared Secret Question Answer –> click Submit
  6. You will receive an email : In response to your rquest, a new Password has been assigned to your User ID for the Purdue Univeristy Web Payment System.
  7. Return to the log in page, https://purdue.university/onlinepay, enter your User ID and new password.
  8. You will be instructed to change the password.

Click here to view PDF version with screen images.

I forgot my user ID, what do I do?

Send an email to ar@purdue.edu that you forgot your User ID along with a contact telephone number.  Accounts receivable will contact you during our scheduled office hours, Monday, Wedensaday  and Friday between the hours of 8am-11am ET.  Please be prepared to answer the security questions set up when you first registered.  If you cannot answer the security questions, you will have to re-register to establish an online account.

Payments

How do I make an online payment?

I need a receipt or payment details for a payment made online, what do I do?

How do I cancel/void/delete a pending credit card payment?

You must be a Registered User with a User ID and Password in order to cancel/void a credit card Payment.

Click here to view step by step instructions.

How do I set up installment/recurring payments?

  • You must register or be a Registered User to setup recurring payments
  • You can only setup installment/recurring payments for fixed amount for a fixed date
  • The invoice amount entered on the payment information screen should be the recurring installment payment amount. Not the full invoice amount.
  • You will continue to receive a dunning statement until the balance is paid in full.

Click here to view step by step instructions.