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Business Office – Recharge Center Management

Business Processes

Create a New iLab User – External - This process outlines the steps to create a new account in iLab for external users.

Create a New iLab User – Internal -This process outlines the steps to create a new account in iLab for internal users.

Recharge Center Billing in iLab - This document outlines the billing process for recharge centers using iLab.  Billing should occur at minimum one time per month and follow the Recharge Center Billing Calendar.

Refund and Correction of Incorrect Charge – Internal - In the event an account was charged in error or incorrectly, a refund and a new corrected charge must be processed in iLab. 

Refund and Correction of Incorrect Charge – External - In the event an external customer was billed in error or incorrectly, a refund and a new corrected charge must be processed in iLab. A Request to Cancel a Charge must also be processed to cancel the billing in PSCD. 

Quick Reference Cards (QRCs)

Create and Edit iLab Reports - This QRC outlines the steps for Core Administrators to create and edit core facility reports.

iLab User Profile Settings - This document outlines how to edit email settings and view the iLab user profile information.

Process a Refund and New Charge Correction - This document outlines the steps to refund an incorrect charge and create a new correct charge for internal customers.

Register for an iLab Account – External - This document outlines the steps for customers external to Purdue to create an iLab account.

Additional Resources

Recharge Center Billing Calendar FY18 NEW - Each recharge center is expected to bill on a monthly basis.  This schedule provides business offices and recharge facility staff the schedule to review and complete billings.

Recharge Center Billing Calendar FY17 - Each recharge center is expected to bill on a monthly basis.  This schedule provides business offices and recharge facility staff the schedule to review and complete billings.

iLab Correction Demo - This instructional video walks through requesting, processing, and completing a correction to a charge or charges from a recharge center using iLab.

External User Setup Email Template - Use this email template to communicate with external customers regarding the setup of their Purdue and iLab account.

Internal User Setup Email Template - Use this email template to communicate with internal customers regarding the setup and use of iLab.

iLab Core Abbreviations and Business Office Contacts - This document provides a list of recharge facility abbreviations that appear on billing invoices, as well as information regarding the business office responsible for helping manage the facility and who to contact within that office for billing corrections.

iLab PI and Department Admin Training Video