FAQ & Support
Here are some of our most frequently asked questions to help you on your Cognos journey. If you need additional support you can visit the Cognos Resources Page to browse the posted Cognos resources or you can email firstname.lastname@example.org to get in touch with us in the BICC.
- For Cognos tool issues such as error messages, unexpected behavior, general support questions, etc.
- Data-related questions regarding reports, issues, and enhancements
- ITaP Request Work Intake
- Request New Content
Business data is loaded into Cognos on Monday - Friday between 6:00AM and 7:00AM; Saturday between 9:00AM and 9:30AM.
- Business data reports are NOT to be scheduled or ran during the data load times.
Student DataStudent data is loaded into Cognos daily between 12:00AM and 5:00AM.
- Student data reports are NOT to be scheduled or ran during the data load time.
The standard Cognos Maintenance window is Saturdays from 3:45PM to Midnight. Additional outages will be communicated.
- Reports should NOT be scheduled or ran during the maintenance or outage time.