FAQ & Support

Here are some of our most frequently asked questions to help you on your Cognos journey. If you need additional support you can visit the Cognos Resources Page to browse the posted Cognos resources or you can email bicc@purdue.edu to get in touch with us in the BICC.

General

What is the best way to get started?

Get access:

Depending on what type of data you use, you'll either need to request access to student data, business data, or both!
- Getting student data access
- Getting business data access

Training:

Check out our training page for Cognos tool and data training resources.

Who do I contact for help?

For Cognos tool issues such as error messages, unexpected behavior, general support questions, etc.
- BICC FootPrints Ticket Request
Data-related questions regarding reports, issues, and enhancements
- Student
- Finance
- GM
- HR
- AO

How do I submit a request?

ITaP Request Work Intake
- ITaP request work intake
Request New Content
- Submit a FI HR new report request
- Submit a Student Data new report request

What do I do when a Cognos user departs my area?

Cognos & Tableau Offboarding Checklist

What is the source for the Cognos data?

When is data loaded into Cognos?

Business Data

Business data is loaded into Cognos on Monday - Friday between 6:00AM and 7:00AM; Saturday between 9:00AM and 9:30AM.

Business data reports are NOT to be scheduled or ran during the data load times.

Student Data

Student data is loaded into Cognos daily between 12:00AM and 5:00AM.

Student data reports are NOT to be scheduled or ran during the data load time.

When is the scheduled Cognos maintenance window?

The standard Cognos Maintenance window is Saturdays from 3:45PM to Midnight. Additional outages will be communicated.

Reports should NOT be scheduled or ran during the maintenance or outage time.

Go to Cognos