Procurement Services Auxiliary Services

Printers and Supporting Equipment

Includes multifunctional printers, copiers, fax and scanner devices, including supporting toner and ink cartridges.

Each new multifunctional device that is purchased from Flex Technology Group (Flex TG), formerly Cannon IV, will automatically have a cost-per-page maintenance program added to the machine. This feature includes costs for labor, parts, maintenance kits and toner. Charges are based on the actual volume or usage of each device and will be invoiced quarterly. As part of this program, toner levels will be monitored by Flex TG, and toner will be auto-shipped prior to needing to be replaced.

Print Assessments

Procurement Services and IT have instructed Flex TG to complete a comprehensive print assessment across the West Lafayette campus, starting February 2, 2026. A representative from Flex TG will contact departments to arrange the assessments. Department participation in these assessments is mandatory, and no costs are incurred by the departments. If your department has not yet finalized its 2026 print assessment and needs an updated device, contact TeamPurdue@cannon4.com to schedule the assessment.

Review additional information about the Purdue Print Environment Optimization Process and related FAQs. 

Purchase

  1. Complete the request questionnaire.
  2. The request will be automatically sent to Flex TG.
  3. Flex TG will respond within 48 hours – if no response is received or there are additional questions, Flex TG can be contacted by email or phone at 317-803-7499.
  4. When you are ready to place an order for a device, utilize the quote feature in Ariba Guided Buying and enter the quote number you were provided.

Equipment Disposal

  1. Departments should have Flex TG pick up and remove decommissioned printing and imaging devices for free by submitting the Property Accounting Form in SAP.
  2. Once approvals are in place, the customer will provide Flex TG with confirmation that the device is ready to be recycled. The property accounting form must be approved and attached to the device or it cannot be removed from campus.
  3. Flex TG will remove the hard drive from the device on location.
  4. The department needs to pack the hard drive in either a small box or padded envelope and send it through campus mail, addressed to Purdue Surplus. After Surplus receives the hard drive, they will destroy it following the IT Electronic Media Disposal Procedure.

A quick reference guide on the overall removal process is also available.

Toner and Ink Cartridges

Flex TG exclusively supplies toner and ink cartridges for their CPP equipment. Currently, Procurement Services is in search of a new partner to provide non-CPP supplies. In the interim, if you need toner or ink cartridges, please complete this form. Once submitted, it will automatically send an email to Procurement Services, which will determine the appropriate supplier based on your needs.

Recycling cartridges: HP includes return labels with its new toners so they can be returned directly for recycling; empty HP Premier Toner cartridges can be sent to MMDC for recycling.

Contact

Request service from Flex TG through email. Technicians are available Monday through Friday.