Procurement Services Auxiliary Services

Medical Supplies

Includes all general medical and surgical supplies.

Shipping is free, and deliveries are made daily to the West Lafayette campus.

Medline

Sales Representative Contact

Bryan Hairston II
bhairston@medline.com
614-530-2904

Customer Service Contact

Paula Labriola
plabriola@medline.com
855-294-9618, ext:6368539

866-804-2636 (Fax)
800-633-5463 (Customer Service)
800-307-8386 (Returns)
800-950-0128 (Quality)

TASK DESCRIPTION FASTEST CONTACT FOR ANSWER
Add product to existing order just placed online

Placed order but forgot something, must phone in

Customer Service

Returns

Return an item to Medline within 30 days of purchase Customer Service

Damage in transit

Report carrier damage Customer Service

Place order via phone

Calling in an order Customer Service

Backorder status

Check on backorder, find sub in a Medline manufactured product Customer Service

Defective Medline product

Report a defective product Customer Service
Order status Check the lead time and status of existing order Customer Service or Medline.com Login

Does Medline carry?

To see if Medline carries a certain product Sales Representative

Looking for product suggestion

Find a part for a product, i.e. inflation bulb for sphygmomanometer Sales Representative

Price check

To check the price of a product Sales Representative
Medline.com question Problem logging on, correct ship to, placing an order, etc. Sales Representative

Price quote

To obtain a capital quote Sales Representative
Medline.com login Forgot username/password/locked out Medline Helpdesk at 1-800-216-5954