Because the confidentiality of email sent or received cannot be guaranteed it is a policy of CAPS that Staff will not answer any therapy related questions via email to preserve the confidential nature of therapy services.
When CAPS staff respond to email of a clinical nature they will do so through Filelocker, http://filelocker.purdue.edu/, which is a secure message communication system created for Purdue University. CAPS staff will send a brief message to you through email informing you that a secure message is waiting for you in Filelocker.
We cannot guarantee a same day response to your email.
If you are having a non-life threatening emergency, please call CAPS at (765) 494-6995 or walk-in during regular business hours, Monday-Friday. For after-hours emergencies, call CAPS at (765) 494-6995, option 1, or call 9-1-1.
Purdue University Counseling & Psychological Services, 601 Stadium Mall Drive, West Lafayette, IN 47907, (765) 494-6995
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