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Connecting to a Shared Mailbox

Online Access

  1. Open desired browser (Firefox, Chrome, Edge, or Opera).
  2. Type in outlook.office365.com.
  3. Log in using your full Purdue email and password.
  4. Once connected to your email, click on your initials or picture.
  5. Select "open another mailbox".
  6. Type in the email or title of the Shared Mailbox you are trying to access and click Open.
  7. The shared mailbox will open in a new tab or window.
  8. You now have full access to that mailbox.

Outlook Access

Windows

  1. Open Outlook.
  2. Scroll to the bottom of your folder options.
  3. You should then see the title of the Shared Mailbox.
  4. Click the gray arrow to open the mailbox and the folders will populate.

Alternate Method

  1. Click File.
  2. Click Account Settings
  3. Under the Account Settings menu, click Account Settings.
    In Outlook, select Account Settings.
  4. Click Change.
    In Account Settings, click Change.
  5. Click More Settings.
    In Outlook, click More Settings.
  6. Select the Advanced tab.
  7. Under Mailboxes, click Add.
    In Outlook, add additional mailboxes.
  8. Type in email of Shared Mailbox.
    In Outlook, type in email of shared mailbox.
  9. Click OK twice.
  10. Click Next and then Finish.
  11. Click Close.
  12. Restart Outlook.
  13. See Windows directions above.

Mac

  1. Open Outlook.
  2. Click the Tools Tab.
    In Mac Outlook, click the Tools Tab.
  3. Click Accounts.
  4. Click Advanced.
    In Mac Outlook, click Advanced.
  5. Select the Delegates tab.
  6. Under "Open these additional mailboxes", click the + button.
    In Mac Outlook, input additional mailboxes.
  7. Type in title or email of the desired Shared Mailbox.
  8. Click Add.
  9. Click OK.
  10. Close the Accounts box.
  11. The Shared Mailbox will populate.
  12. Click the gray arrow to expand & see folders.

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