Registration troubleshooting
Help your students troubleshoot registration errors, understand course restrictions and requisites, and submit override requests.
Registration Error Codes
Use the table below to quickly diagnose registration errors and guide students to the appropriate resolution. For questions about department-specific overrides, reach out to the departmental designee or schedule deputy for the department offering the course.
| Error Code | What It Means | Next Steps |
|---|---|---|
| Maximum hours exceeded | The student has exceeded the credit limit for the term. Fall and spring term undergraduate and graduate limit is 18.0 credits, and professional limit is 22.0 credits. Summer term limit is 9.0 credits and winter term limit is 3.0 credits. The winter limit is strictly capped and shouldn’t be overridden. | Ask the student to contact you to discuss adjusting their schedule or requesting a credit limit override. |
| Closed section | The section has no remaining seats. | If the department allows closed section overrides, the student can submit a request through the Scheduling Assistant. For more details, refer to the Course Overrides section below. |
| Department permission | The course requires department permission to register. | If you’ve advised the student to enroll, direct them to submit an override request through the Scheduling Assistant. |
| Instructor permission | The course requires instructor permission to register. | Direct the student to submit an override request through the Scheduling Assistant. |
| Preq and test score | The student hasn’t completed the required prerequisite or doesn’t meet the test score requirement. | Review the prerequisite with the student. Course prerequisites are listed in the Course Catalog, accessible through myPurdue. |
| Time conflict | The selected course conflicts with another course already on the student’s schedule. | Help the student identify an alternate course reference number (CRN) or section that doesn’t conflict. |
Restrictions and Requisites
Help students understand why they may be blocked from registering for a course due to restrictions or requisites.
Restrictions
Different types of restrictions limit enrollment to specific groups of students.
| Type | Description |
|---|---|
| College restriction | Restricted to students in a specific college or colleges Example: S = Science students only |
| Major restriction | Restricted to students in a specific major or majors Example: ACCT = Accounting majors only; ECON = Economics majors only |
| Class restriction | Restricted to students in a specific classification Example: freshman, sophomore |
| Level restriction | Restricted to students at a specific level Example: UG = undergraduate; GR = graduate; PR = professional |
| Program restriction | Restricted to students in a specific program or programs Example: MGMT-BS, AAE-BSE, HTM-BS |
Requisites
Requisites define course completion requirements. To review requisites for a specific course, search the Course Catalog in myPurdue.
| Type | Description |
|---|---|
| Prerequisite | The student must complete the prerequisite course with the minimum required grade before registering for the course. |
| Corequisite | The student must be enrolled in both courses during the same term (for example, EDCI 20500 and EDCI 28500). |
| Concurrent prerequisite | The student may be enrolled in the prerequisite course at the same time as the course in which they are registering, or may have completed it in a prior term. |
Course Overrides
Overrides allow students to register for a course when a restriction, requisite or section limit would otherwise prevent it. For closed section overrides, the department must enable the course before a student can submit a request. Other override types don’t require departmental action.
Finding Courses with Space Available
If a student needs an alternative course, you can use the Batch Scheduling Dashboard to find sections with open seats. This is especially useful as the CRF deadline approaches.
- In the Batch Scheduling Dashboard, confirm you’re in the correct term and role.
- Leave the search filter empty. This search method works only in the Batch Dashboard, not the Online Dashboard.
- Select the Enrollments tab and sort by Available to view sections with open seats.