Student Support

Steps:

  1. Purdue Online or the 3rd Party Vendor will provide support to students who have questions about registration.
  2. Automated academic support will be offered. (e.g. reminders to complete activities, etc.)
  3. Technology support is offered via ITaP customer service.

Questions to Consider:

  • How will you identify at-risk students and intervene to keep them on track (if applicable)?
  • Resolve student and employer issues, concerns, and grievances that are escalated according to internal policy, including responding to external complaints from social media, working with the colleges/departments to address academic dishonesty and associated appeals.
  • Who will provide technology support to the students? (no support, professor/instructor support, local support (EX: college, department), central support (ITaP), OPM support, 24-7)

Who is Involved:

3rd Party Vendor (Initiator)
Purdue Online (Initiator)
Faculty (Collaborator)

Process Map:

Process Map

Download the process map

Forms & Resources:

  • Itap email and phone
  • PO email and phone
  • PO Services