Continuous Support

Steps:

Student Services:

1. Request waiver for immunization request
2. Request waiver for insurance request
3. Process drops, adds, and withdrawals from courses and programs
4. Request Y status (confirmation) for cohorts that are not assessed by Purdue University
5. Request Y status (confirmation) for some cohorts that have 3rd party payment contacts between Purdue and employer
6. Add tuition discounts when applicable
7. Add attributes for special fees
8. Provide step-by-step instructions on applying to the Graduate School, registering, navigating Blackboard, etc.
9. Customize letters/invoices for students
10. Register students as candidates for graduation

Program Services:

1. Set up the courses with Registrar
2. Set up the courses with Bursar
3. Update Purdue Online (PO) webpage and authorization to register site
4. Send 3rd party billing invoices to Bursar
5. Offer the textbook opt-out option to students in programs where the program costs pay for the books and supplies
6. Provide financial reports
7. Provide schedule reports showing enrollment numbers, rosters, holds, and revenue amounts
8. Add PO or the correct advisor to students’ accounts
9. Communicate with departments during cancellation periods to ensure students stay enrolled
10. Review rate requests before registration
    1. Financial Aid is provided with an approved copy during the routing process
11. Attend workshops or conferences to provide on the spot registration assistance
12. Run social media campaigns
13. Work with program’s IT department and make improvements to program’s websites, with guidance from the department
14. Attend bi-weekly or monthly phone conferences as part of the communication plan
15. Populate and communicate through SharePoint team sites
16. Add co-hort codes to the students’ files for the ones not assessed by Purdue

Who is Involved:

3rd Party Vendor (Initiator)
Purdue Online (Initiator)
Faculty (Collaborator)

Process Map:

Download the process map