Frequently Asked Questions
Please see below for a list of our most frequently asked questions (FAQ). Click on the question to see our answer.
What is a myPurdue Proxy?
Students can give parents, legal guardians or other trusted parties access to view certain pieces of their student information online. This access is referred to as proxy access, and the person who is granted this authorization is called a myPurdue proxy. The student controls the entire process through his or her myPurdue portal and can add anyone with a valid email address as a proxy.
For detailed myPurdue proxy information, see myPurdue Proxy FAQ within this website.
How can my parent or guardian have access to my billing account?
Students can add authorized users to their account to view invoices and pay bills online by following the steps below.
- Log in to your student secure gateway account.
- Click “Add Authorized User” tab.
- Enter the email address of the person you wish to authorize.
- Select the access and click continue.
- Agree to add authorized user.
The person will be sent an email with a link and password to the secure payment gateway. This will give them the ability to view and pay bills online.
When can I confirm my enrollment?
Students can confirm enrollment once the invoices are released and the balance is paid in full, either by personal payments and/or financial aid.
When is my bill really due, and when will my registration be canceled?
Tuition and fees are always due, paid in full, on the first day of the semester. In the fall and spring semesters, cancellation is the Monday after the start of classes. If the student has not paid in full by 4 p.m. the Monday after classes start, he or she will be subject to registration cancellation. Summer cancellation varies depending on the length of the modules. There will be email notifications sent to the student’s Purdue email address notifying them of any pending issues or of cancellation.
How do I pay my bill?
You can pay your bill in several ways. See below for details.
- You can pay online through your myPurdue account with a checking or savings account as an electronic check, free of charge. Another option is to pay online with a Visa, Mastercard, Discover or American Express. However, there is a convenience fee of 2.85% when paying via credit card.NOTE: If making a payment online, please visit the Make a Payment page on this website for detailed instructions.
- You can pay by check, traveler’s check or cashier’s check in person or by mail. Pay in person at the teller window in room 194 of Stewart Center, or by dropping the check in our drop box in the hall next to entryway. By mail, send your check to:Office of the Bursar
128 Memorial Mall
West Lafayette, IN 47907-2040
- You can send a wire transfer as payment on your account. Please make sure to include your Purdue ID number on the wire transfer. Visit our International & Wire Transfer Payment Options page for more details.
REMINDER: Be sure to include the student’s PUID number on all checks or wire transfers.
To what address do I mail a check?
Our address is:
Office of the Bursar
128 Memorial Mall
West Lafayette, IN 47907-2040
REMINDER: Be sure to include the student’s Purdue ID number on all checks.
Can I pay by credit card at the Office of the Bursar’s window or over the phone?
No. We do not have the capability of processing credit card or debit card payments in our office. Credit card payments must be done online and are subject to a 2.85% convenience fee for processing.
REMINDER: Do not use a debit card as a credit card in order to avoid the 2.85% processing fee.
Please make sure that you do not use your debit card as a credit card for payment. Instead, use the electronic check option by entering your routing number and account number from your checking account and make the payment online. Or, you can bring a check, money order, or cashier’s check to room 194 in Stewart Center.
When will my refund for excess payment be sent?
In order for a refund to process, the student must be in “Accepted” status. Financial aid refunds are dependent upon financial aid having been fully processed and received by the University. The Bursar’s Office will begin the refund process once it is released to the student’s account. If the refund is the result of an overpayment of a personal payment on the student’s account, it is held 14 days before refunding.
Where was my refund check sent, and when was it disbursed?
To see when a refund was disbursed, please check your “Account Activity” on your myPurdue page. Direct deposit refunds (labeled UACH) are done every day, Monday through Friday, and take 24-48 hours to credit your bank account. Paper check refunds (labeled URFD) are done once a week, on Fridays. Contact the Office of the Bursar by calling 765-494-7570 or visiting us in Stewart Center room 194 for additional information.
Where can I obtain historical payment information and print a receipt?
This information can be found through a student’s myPurdue account via Purdue’s secure payment gateway. In the “Financial” tab, under “Manage My Account,” go to the “Payment” tab and then to the “Payment History” link. From there, you can indicate the time period that you would like to search for information, or filter by various types of information.
Authorized users, other than students, must log in through Purdue’s secure payment gateway to gain access and obtain information. Once in the account, follow the directions above.
Why is there a hold on my account?
Please visit your myPurdue account to determine which type of hold has been placed on your account. Holds are located under the “Academic” or “Financial” tabs under “Do I have any Holds?”
If you have a “Banner Accounts Receivable” hold, please make sure it is not due to a past due balance on your account. You can check this through your myPurdue account. In the “Bills & Payments” tab, under “Manage My Account,” go to the “Account Activity” tab to check current and past semesters. This should show any charges that are past due.
If the hold is a “No Direct Deposit auth on file” hold, this is an internal hold to let us know that you haven’t signed up for direct deposit of refunds through myPurdue. You can access direct deposit information from the secure gateway. The sole function of this hold is to advise you that direct deposit is available for Bursar-administered accounts. It does not prohibit registration, graduation, grades, transcripts, etc.
What is TouchNet 2-Step verification?
Two-Step verification works by adding an additional layer of security to your online accounts. It requires an additional login credential – beyond just the username and password – to gain account access.
How do I set up TouchNet 2-Step verification?
Click on Security Settings in TouchNet and select the method you wish to use to receive your code. Ie: email, text.
Are there any mobile carriers that the 2-Step will not work with for 2-Step verification?
Touchnet uses an email to text service so if you are using a cellphone for two-factor it must go through this service. Some students are reporting that when setting up two-step verification via text message, the text message is delayed hours or in some cases days, preventing them from successfully creating an eRefund account. While TouchNet is sending the text message confirmation code out in a timely manner, it has been determined that some cell phone providers, such as T-Mobile (there may be other carriers), are starting to not support this and the messages get blocked. If this happens, call our office at 765-494-7570 to have the two-factor removed. You will then need to set up a new two-factor, we recommend that you set up a new security profile using email or Google Authenticator as the two-step verification option.
Are there any emails such as google or yahoo that do not work with 2-Step verification?
Touchnet has reported that gmail will block the emails as spam, there could be other emails who block also. It is recommended that you add firstname.lastname@example.org to your address list so the email is not blocked. If using email such as gmail, check your spam, junk and trash folders. If you do not find it, you will need to call our office at 765-494-7570 to have it removed and you can then set up a new two-factor.
I didn’t receive my 2-Step Verification code, what now?
Give our office a call at 765-494-7570 for assistance to get it reset.