Standard Support Hours
Monday through Friday (excluding University Holidays)
7:30 a.m. – 5:30 p.m.
Standard support requests must be submitted through FootPrints. This can be done by sending an email to
email@example.com. FootPrints tickets are handled during our standard support hours.
- Send an email to firstname.lastname@example.org which will open a FootPrints ticket.
- If this is a production outage, call the ITaP Customer Service Center at 494-4000.
- Provide your ticket number to the Customer Service Center and let them know that this is a production outage.