October 13, 2021

Backup care promo via Care@Work benefit in effect October, November

Healthy Boiler pillars graphic

As part of the partnership with Care.com, Purdue employees have an added benefit in October and November – additional backup days for faculty and staff use with $0 copays through a special promotion.

Purdue knows how stressful it can be when regular child care falls through – especially when work can’t be missed. Situations like those are among the reasons the Care@Work benefit, which supports the work-life integration of the Healthy Boiler Program, was added for Purdue employees.

During the months of October and November, Purdue employees can arrange for vetted backup care for children with their Care@Work benefits and pay no copay. Individuals have access to in-home or in-center vetted and subsidized care for their children when their regular care is not available.

Purdue employees have up to 10 backup care days to use annually. However, during October and November, an additional five days of backup care are available.

To arrange care, go to purdue.care.com.

Use backup care for children when:

  • School is closed.
  • Babysitter or nanny is sick or on vacation.
  • Work runs late or business travel occurs.
  • Day care is closed.

Personal Network Backup Care

An individual’s go-to sitter or center of choice may not be in the Care.com network. If someone wishes to use an existing, out-of-network child care giver or center, Personal Network Backup Care allows for more flexibility and choice. Individuals can use a caregiver or center of their choice and be easily reimbursed for a portion of the costs that exceed their co-pay by submitting an online claim through Care.com.

Unlike when a Care.com in-network backup care provider is selected, when an individual uses a caregiver or center from their personal network, they are fully responsible for vetting, scheduling, paying and otherwise engaging with the caregiver or center. Visit Care.com’s Safety Center for guidelines on hiring safely.

FREQUENTLY ASKED QUESTIONS

See below for a list of frequently asked questions:

How does it work?

Head to purdue.care.com or call 855-781-1303. Follow the prompts to complete a request for in-home or in-center backup care. The Care.com team will work quickly to identify a caregiver or center that meets the individual's needs, and a care specialist will be in contact to answer any questions and confirm the booking.

When can I use backup care?

Backup care should be used when your regular care is not available during work hours. In-home child backup care is available for newborn to teenage children. In-center backup care is available for center-age children during center hours, which may vary. Adult care is available in either your home or the home of the adult needing care. For new adult care requests, an in-home assessment is conducted before starting care.

How are in-home child backup care providers screened?

All caregivers are vetted and required to complete orientation and health and safety training. Their screening process includes child care reference checks, video or in-person interviews, criminal background check, National Sex Offender Public website check, name and address verification via Social Security number and U.S. work eligibility verification.

How does Care.com screen backup care centers?

Care.com vets each facility before it becomes an approved backup care center in its network. Centers must be state-licensed, perform criminal background checks on the teachers and staff they employ, check against the National Sex Offender Registry, check against Central Abuse and Neglect Registry, and confirm eligibility to work in the U.S.

How are adult backup care providers screened?

Care.com's network of adult care agencies maintains a rigorous screening process for care providers they employ. Providers may be certified nurse’s aides, home health aides or experienced elder care companions, and will have at least two professional references and a criminal background check in accordance with state guidelines.

How much advance notice must I give?

Backup care with an in-home provider can be requested up to 90 days in advance. In-center backup care can be requested up to 30 days in advance. It’s best to book backup care as soon as the need is known in order to secure a provider or center that meets your needs. Care.com prefers at least 24 hours’ notice before the date of care, when possible.

Can I talk to the caregiver beforehand?

Yes, this is encouraged. You and the in-home caregiver should feel comfortable with each other before the day of care. They will call before providing care to make an introduction. Individuals may also contact the backup care center before the day of care.

How do I pay for backup care?

The credit card an individual has on file will be charged after care takes place. Part of the backup care is subsidized, so individuals are only responsible for their co-pay.

What’s the cancellation policy?

For in-home care, there will be a $30 charge for cancellations made after a reservation is confirmed. If a caregiver has already arrived or is on their way, the charge is $60. If someone cancels a center reservation within 24 hours, they will be charged the daily co-pay, and it will be counted toward the allotted days.

What kind of information do I need to provide to submit a claim?

  • Date and time of care.
  • Who received care.
  • Why you needed backup care.
  • Receipt for care that took place.
  • The amount paid for care.
  • Who provided the care and their contact information.

More information


Faculty-Staff News

More News

Purdue University, 610 Purdue Mall, West Lafayette, IN 47907, (765) 494-4600

© 2015-21 Purdue University | An equal access/equal opportunity university | Copyright Complaints | Maintained by Office of Strategic Communications

Trouble with this page? Disability-related accessibility issue? Please contact News Service at purduenews@purdue.edu.