Health Care Navigation Program now available

As announced during open enrollment for 2024 benefits, the Center for Healthy Living (CHL) continues to grow in its offerings and convenience. Through a partnership with One to One Health, which manages the CHL locations, the Health Care Navigation Program is now available to benefits-eligible faculty, staff and dependents covered on a Purdue medical plan to assist with questions related to health plan coverage, finding Tier 1 health care providers and referrals, and understanding Healthy Boiler programming and available options.

With the launch of Health Care Navigation, individuals who call the Human Resources Service Center at 765-494-2222 now have two options to choose from when they call:

• Option 1 – Benefits information related to eligibility, enrollment, claims issues, vendor questions, benefit deductions or leaves of absence information.
  
• Option 2 – Clinical assistance related to health plan coverage, help finding health care providers or programs, setting up referrals, information regarding the Healthy Boiler Program, etc.
  • Callers will be connected to the health care navigator, where they can choose to engage via call or text.

Individuals are encouraged to listen to both options before making a selection to ensure they are directed appropriately for their questions.