News / PF Connection
January 30, 2019 | For Building Deputies
Upcoming change to SAP maintenance work order process
Building Deputies, business office staff and other individuals who have access to create and approve notifications in SAP and Personas for maintenance work orders should be aware that a change will be implemented on or after Feb. 1.
Overview
At that time, notifications can continue to be created and approved by individuals. However, the Work Request Center will create all work orders from approved notifications. This change is to facilitate a more uniform and standardized prioritization and dispatch of work, along with maintaining data quality of work requests.
Resources
SAP instructions and screenshots are provided in the following reference material, along with frequently asked questions regarding the near-term change:
Additionally, questions may be directed to the Work Request Center at (765) 494-9999 or pfwrc@purdue.edu.
Exception
The change to work order creation does not apply to individuals who currently have supervisor or maintenance technician access in SAP. These groups will retain the ability to create work orders for internal departmental work.
