Delegates now able to manage missing travel receipts in Concur

After a recent update to Concur, a traveler’s delegate is now able to create Missing Receipt Declarations directly in the system when a required receipt is unavailable. The update aims to reduce back-and-forth communications and processing delays.

What to Know

• Missing Receipt Declarations cannot be used for airfare, hotel/lodging, vehicle rental or registration expenses. Travelers must provide receipts for these expense types. If a receipt is missing, contact the vendor to request a duplicate copy; no exceptions are allowed for these items.
• Missing Receipt Declarations can be used for certain expenses of $75 or more, including ground transportation, parking, tolls or hospitality.
• Use the Missing Receipt Declarations option only when a required receipt is unavailable and supporting documentation is needed before submission.
• The process stays within Concur, using the same integrated form introduced for travelers in July.
• Traveler responsibility remains unchanged. Travelers remain responsible for the accuracy and completeness of their expense reports, must initially submit their own reports in Concur, and should obtain required receipts whenever possible.
• The audit trail records delegate activity when a delegate creates the declaration on behalf of the traveler.
• Documentation requirements still apply. If a receipt is missing, travelers or their delegates should contact the vendor for a duplicate copy before submitting the declaration and note that all reasonable efforts were made to obtain the original receipt.
• Missing documentation may affect reimbursement. If required documentation is not provided within 10 business days of the request, the expense may be marked as personal and not reimbursed by the university.
• A Quick Reference Guide is available for step-by-step instructions on completing the process.

Questions may be directed to Purdue Travel at purduetravel@purdue.edu.