Anthem claims now processing correctly; claims being released

Human Resources – Benefits reported last week that Anthem claims processing had been put on hold. Since that time, Anthem has worked to correct the issue; claims are now processing correctly and are being released.

Claims that were processed incorrectly are being reprocessed and employees should expect to see corrected Explanation of Benefits (EOB) statements mailed to their homes by the end of February. No action is required by employees.

Questions can be directed to Human Resources at 765-494-2222, toll-free at 877-725-0222 or via email at hr@purdue.edu.