February 19, 2018

Anthem may mail requests for other health plan coverage information

From time to time, employees covered by a Purdue health plan may receive a letter from Anthem asking for updated information regarding other health coverage they may have in addition to their Purdue health plan -- or information that they are not covered under any other plan.

This request is a part of Anthem’s process to coordinate benefits and occurs on a routine basis every two years, even for those who have been covered by the plan and have had no change. Anthem reaches out to update its records for all participants in case anything has changed.

Coordination of benefits applies to members of the plan who are covered by more than one health care plan. The COB process helps ensure that members covered by more than one plan will receive the benefits they are entitled to while avoiding overpayment by either plan. 

Anthem will send the request via a letter to the employee’s home address with instructions on how to update their information. Employees are asked to respond even if they do not have additional coverage. It is important to respond to the request as timely as possible. This information will also be reflected on the explanation of benefits for claims that occur after Anthem initiates the request.

Employees can update their COB information by calling Anthem directly at 855-502-6365 or online at www.anthem.com. Employees will need to have their Anthem ID number and their other health care coverage information ready when calling or updating online. Instructions are available to assist employees choosing to update their coverage information online. 

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