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FAQs

Find answers to your questions about Purdue’s Lean Six Sigma online certificate programs below and, if we haven’t answered your particular questions, please contact a Program Adviser:


Schedule

How long does it take to complete each Six Sigma course?

It takes 10 weeks to complete the Lean Six Sigma Green Belt course, 8 weeks for the Lean Principles course, and 16 weeks for the Lean Six Sigma Black Belt course. The Six Sigma Green Belt Refresher course must be completed within a 6-month window. Please click on individual program pages for details.

Can I begin studying before the course begins?

Yes, you can access the first learning module a week before the official start date. When you register for the course you will receive information about how to log into Blackboard Learn. One week before the start date you will receive an email with a set of instructions that includes the password for accessing lecture videos.


Course Materials

What course materials are required for the LSS courses?

You will find most of your course materials in Blackboard Learn, but some courses require additional material. The textbook used in the Black Belt course is The Six Sigma Handbook (Third Edition): The Complete Guide for Green Belts, Black Belts, and Managers at All Levels, by Thomas Pyzdek and Paul Keller. The Black Belt also requires the use of the statistical software package QI Macros (http://qimacros.com/store/student). This tool supports Lean Six Sigma analysis which is woven throughout the course exercises and project work. More information regarding a student rate for this software can be obtained from your Program Adviser.

Students in Lean Principles will need The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer, by Jeffrey Liker.


Technical Requirements

What are the Technical Requirements for LSS courses?

To access the online course environment, you will need an Internet connection with a speed suitable for viewing streaming video. Test your computer’s ability to play the lecture videos and open the Flash Paper and PDF files at this link: https://engineering.purdue.edu/ProEd/LeanSixSigma/SampleVideoLSS_html

A comprehensive list of technical requirements can be found at: http://online.Purdue.edu/admissions/general-faq.


Passwords

Is the password for accessing the video server (for lecture videos) different than my Blackboard password?

Yes, you have to enter a username and password each time you log into Blackboard. Once you are in Blackboard, you will see a link that takes you to the video server for watching or downloading the lecture videos. The password you need for accessing the lecture videos is provided in a set of instructions emailed to you about a week before the course starts.


Lecture Videos

Why can’t I get the lecture videos to play?

The video lecture files are in MP4 format, and you can play them as streaming video through your media player or you can download files to your computer or handheld media player to view without an Internet connection. Your Internet connection speed can make a difference in the rate of buffering during playback and also the time required to download a video. Rarely, security/firewall settings on your computer and/or data network will prevent you from downloading or viewing the videos. This usually happens only on secure computers or corporate networks. Here is a page with a sample lecture video for testing your computer’s ability to play the lecture videos. Sample Lecture Video File.

Are there troubleshooting steps that you recommend?

Occasionally, a student’s computer setup prevents them from playing the videos as described above. If you can’t stream the videos by left clicking on the file you want to watch, then do a “right click” with your mouse and select “save target as” to save the file to the hard drive. When the download is complete, “right click” on the file and select “open.” If the file doesn’t play, repeat the procedure, but select “open with” a different media player.

Sometimes a Web browser tries to open the lecture video files with Real Player if that is your default player. Most browsers have an Options area where you are able to change the default program for playing video files.

If the video still won’t play after trying the above suggestions, try copying the URL (to the lecture video file), and then opening your media player (rather than clicking on the lecture video file to start it). In the player menu, select “File/Open URL” and paste the link into the text box and hit “Enter.” You will likely only have to do this process once and it usually corrects any problems other than firewall restrictions. If these options don’t work, please try a different computer, such as one at your local library, or seek to have the setup on your own computer modified to accommodate the playing of an MP4 video file.

If you don’t have a media player installed or the player you do have installed is not successfully playing the videos, you can try installing VLC Media Player, a free and open source cross-platform multimedia player that plays most multimedia files as well as DVD, Audio CD, VCD, and various streaming protocols.


Course Quizzes in Blackboard

I don’t think I got full credit for a fill-in-the-blank question in one of the quizzes. What should I do?

This question comes up when a student has responded to a fill-in-the-blank question with more words than requested. When you get a fill-in-the-blank, be sure to read the context before and after the question. For instance, if the word “percent” automatically appears after the blank that you need to fill in, don’t type the word “percent” or the sign “%” because it will cause you to get the answer wrong. Just type the number that you think is the correct answer, such as 20 or twenty. Most of the fill-in-the-blank questions have been adjusted so that the first few letters of the word you need to complete are already provided.

Can I retake quizzes?

Yes, the quizzes are open for two weeks and you can take them up to three times. The system automatically retains the highest score from your attempts. The quiz questions refresh, so you will see a different set of questions for each attempt. The fill-in-the-blank questions are random and, as a result, are not always included by the system in every attempt.

Why can’t I see the correct answers to the quiz questions after I’m done with a quiz?

The system was intentionally designed to ensure the rigor of the course and final exam. It blocks access to printouts of quiz answers (some of the quiz questions reappear in the final exam). You will, however, always have access to your quiz scores.


Failure to Pass and Re-Enrollment

Why did I receive a notice that I did not pass the course?

You must earn the minimum 80% of available points in each of the courses to successfully complete the course. You also are required to turn in your assignments and complete your quizzes the week that they are due. Please check the syllabus for details about course requirements. If you are missing an assignment or a quiz when the course ends, you will not pass the course, even if you have the required minimum number of points. Please refer to the letter from your instructor for details about how to work around special circumstances that might keep you from turning in an assignment or completing a quiz within the required time frame.

What steps do I take to re-enroll?

You have many opportunities to begin Lean Six Sigma courses each year. To re-enroll, simply register for the course you desire and understand that you will have to pay the fee to retake it.


CEUs

What are CEUs and how do I get them for the Lean Six Sigma Green Belt, Lean Principles, or Lean Six Sigma Black Belt courses?

The Lean Six Sigma Green Belt course is certified for 4.5 CEUs (continuing education units) from Purdue University. The Lean Principles course is certified for 3.5 CEUs and the Lean Six Sigma Black Belt course is certified for 9.0 CEUs. If you successfully finish a course, we send an email asking whether you want CEUs, and you have the option of completing a course CEU form. Purdue keeps track of CEUs in a cumulative CEU database. Some professions require that individuals earn a certain number of CEUs each year to maintain a license or to support professional development. We leave it up to each student to fill out the form and return it for the CEU credit. It does not require an additional fee. Please note that everyone who successfully completes the course receives a printed certificate of completion from Purdue University.


Certification

Do I have to take a separate certification exam after I complete any of the courses in the series?

No. Each of the courses in the Purdue online Lean Six Sigma series has a final exam built into the course. The final exam is taken during the last week of learning and it is an online exam. A score on the final exam is one of the required elements for passing the course. You also will have case study assignments to submit for the Lean Six Sigma Green Belt; tools assignments in the Lean Principles course; and a management-approved project in the Lean Six Sigma Black Belt.

Is there a standard governing organization for Lean or for Six Sigma certification?

No, so many educational providers incorporate the certification process into their courses. Other providers require students to pay a separate fee to take an exam after they have completed a course. Purdue embeds the exam into its courses, so there is no additional exam fee.

Does Purdue offer online Project Management certification?

Yes, we offer two project management courses – Project Management Essentials, which provides students with fundamental project management skills and a strong start on the path toward becoming a PMP® credential holder, and our PMP® Exam Prep course. Many of our students complete both. For more information on these courses: Project Management Certification. PMP is a registered mark of the Project Management Institute, Inc.


Learning Activities

What are the various learning activities in the online Lean Six Sigma courses?

Learning activities in the Lean Six Sigma Green Belt and Lean Principles courses include reading; watching video lectures that cover key topics in the course material, available 24/7; participating in online discussions; completing assignments; and taking online self-tests, quizzes and a final exam. The Black Belt course utilizes a more advanced and in-depth use of the methods and tools of Lean and Six Sigma than the prerequisite online Lean Six Sigma Green Belt course. The Black Belt course requires project deliverables in addition to all of the items noted above for the other two courses. For information on our more advanced course, please see the Lean Six Sigma Black Belt page. With all courses, you have an opportunity for coaching via email and phone with your instructor.


Tech Support

If the above FAQ answers do not address a specific question about accessing the course materials in Blackboard, please send an email to Engineering Professional Education at Purdue University: lean6sigma@purdue.edu.

After hours, please check with Information Technology at Purdue (ITAP) online at: http://www.itap.purdue.edu/help/.

Their standard hours of operation are: Monday-Thursday 7 a.m. – 8 p.m.; Friday 7 a.m. – 6 p.m.; Saturday 11 a.m. – 5 p.m.; and Sunday 1 – 6 p.m. Please provide your full name, course title and section, and tell them this online Blackboard course is a non-credit offering through Purdue Engineering Professional Education after calling (765) 494-4000 and selecting option 2 for students.


Additional Support

For non-technical questions or if you need other assistance, please contact your Program Adviser: (888) 390-0499 or LSSonline@purdue.edu.


Request Information

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