Benefit vendors share updates, information regarding services, COVID-19

Purdue University’s benefits are provided through a variety of vendors that remain ready and willing to assist as COVID-19 impacts the world. Our vendors continue to follow guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as they make adjustments to their operations. Vendor updates are outlined below.

The following information is also available on the Human Resources’ “Working through COVID-19” website via the “Benefits Information” tile. Please continue to check the website as all vendor updates related to COVID-19 will be kept current there. Any questions can be directed to Human Resources at 765-494-2222, toll free at 877-725-0222 or or you can contact the vendor directly for assistance; see the “Quick Reference” web page for additional contact information.

Current Employees

  • Medical

    • Center for Healthy Living (CHL) (managed by One to One Health) – has moved to full-time telehealth services, to maintain the health and safety of Purdue students, staff and faculty, and will remain as such until further notice. For more information, see the recent Purdue Today article. For questions, or to schedule a phone appointment, call the CHL at 765-494-0111.

    • Virta – the team does not expect any disruption in their ability to care for Virta patients; platforms and processes maintain care continuity. Virta is preparing patient guides that include lists of shelf-stable, Virta-friendly foods in the event that our food supply-chain is compromised. See Virta’s “Coronavirus Response” letter for more information. Additionally, due to the threat of COVID-19 to Virta’s high-risk patient population, routine labs for enrollment and follow-up have been postponed for the time being.

  • Prescription

    • CVS Caremark – implementation of enhancements will help prevent interruption of medication availability. As the Centers for Disease Control and Prevention (CDC) encourages individuals to stay at home as much as possible, CVS is waving the charges for home delivery. Additionally, CVS is working with all clients to waive early refill limits on 30-day prescription maintenance medications. Additionally, to maintain member access and help prevent potential gaps in therapy, CVS Caremark will be extending many clinical prior authorization records – set to expire between March 23 and June 30 – for 90 days. For instance, if a prior authorization is set to expire on May 15, the expiration date will be extended to August 15. Some restriction will apply. For more details, see “CVS Health announces additional COVID-19 resources focused on patient access.” CVS Health also provides an online COVID-19 resource center with up-to-date information for consumers.

    • RX Savings Solutions – continues to provide support for Purdue employees; more information is available here.

    • Archimedes – remains committed to ensuring their members have access to the medications they need. Their standard refill allowance enables members to fill prescriptions with 20 to 25 percent of medication still on-hand. Archimedes’ member services team is available for assistance at 888-504-5563.


Fidelity – Purdue’s official provider of education, guidance and assistance related to retirement plan investments and decisions, remains available to serve Purdue employees virtually. Utilizing a variety of strategies, including remote access, transferring work to unaffected locations, shifting work and social distancing, both within a building and across multiple locations, Fidelity remains available to assist Purdue employees. The Fidelity Investor Center, located in the Purdue Memorial Union on the West Lafayette campus, is closed for in-person appointments until further notice. For general assistance with managing your retirement plans, you may continue to call 800-343-0860 or log on to NetBenefits and utilize the online chat function. Additionally, in an effort to keep retirement plan participants up-to-date on current market conditions, Fidelity is also sharing its Market Volatility Viewpoints landing zone, which offers a variety of resources to help individuals navigate the ever-changing market and offers new content daily.

TIAA (retirement plans prior to 2011)– available to assist employees remotely; the West Lafayette office location is closed. Individuals can still call 800-842-2252 to schedule meetings via phone and virtually. The TIAA website also has “Coronavirus and market volatility” information available.

Indiana Public Retirement System (INPRS) – remains open and ready to assist with slight modifications. INPRS offices are currently closed to the public; staff is not accessible for in-person appointments. Baseline applications should be faxed to INPRS at (317) 974-1616. Hard copies of baselines will not be accepted in INPRS offices. The INPRS team is available via email at

ERM is up and running. All features are functional, and you can continue to submit wages and contributions, update member records, and all other functions that help you do your job.

Voluntary Insurance

MetLife –legal program provides telephone or in-person access to an attorney in the MetLife Legal Plan attorney network to prepare important planning documents like a power of attorney, which is a document that let’s someone conduct transactions on your behalf and a healthcare proxy where you can appoint someone to make medical decisions on your behalf. MetLife has also created a “COVID-19 U.S. Customer Update” web page, which includes frequently asked questions.

  • Childcare

    • KinderCare – on-campus locations remain open. The centers will continue to follow the recommended guidelines from the Centers for Disease Control (CDC) and World Health Organization (WHO), Indiana child care center licensing and Purdue University. For more information, visit KinderCare’s “Making Sense of Coronavirus” web page.

Students enrolled in a Purdue student health plan

  • Medical

    • Anthem (student plan) – covering LiveHealth Online services with no member cost-share until June 14, 2020. Mental health visits continue to be covered with no member cost-share. Anthem’s 24/7 NurseLine is still available for care anywhere, anytime at 800-337-4770.
  • Dental

    • Delta dental – modification has been made to the Delta Dental customer service call center hours. Through April 1, the call center will be open from 8 a.m. to 5 p.m. EST.

Post-65 Retirees enrolled in a UHC health plan