The Graduate School Advance to a Higher Degree

Technical Help Questions


Supported web browsers include Google Chrome, Firefox, Safari, and Microsoft Edge. It is strongly recommended that you do not use Internet Explorer.

If you are using one of the supported web browsers, and are experiencing technical issues, as a first resort of resolution, we encourage you to try using a different supported web browser.

If switching to a different supported web browser does not resolve the issue, we would encourage you to delete your cache and cookies and/or upgrade your web browser to the latest version. If you still experience problems after upgrading, please make sure that your web browser is set to accept cookies. Also, make sure the following web browser settings are enabled:

  • JavaScript must be enabled.
  • Pop-up blockers must be disabled.
  • Google Chrome auto-fill turned off.

If your web browser has a section for trusted sites, please enter these two URLs:

If your email client offers a whitelist, please add the following address:

For security reasons, we recommend that you log out of the online application after each session.

If you have forgotten your password, click on the "Forgot your Password" link on the application login screen. You will be required to enter your email address and birthdate. An email will be sent to you with instructions for resetting your password. If you have forgotten your username, send an email to for assistance.

The email notification to your recommendation provider is sent immediately after you enter his/her name into the application

If you are interested in re-sending an email notification to your online recommendation provider, you can return to your application status page by logging into Under your application checklist, click the link to re-visit the Recommendations Page. Click "Edit", and then click "Send Reminder".

Your recommendation provider may have filters set on his/her email account that may not allow the email to come through correctly. If you believe this is the case, your provider can email our Technical Support team at

For the best search results, search by institution name. Do not enter the full institution name. Leave out words such as university or college. The institution name or abbreviation may be slightly different from what is stored in the lookup table.

For example, if you are searching for Purdue University, limit the search name to "Purdue."

If you still cannot find your institution, type in School Not Listed in the name field and click "search". Click the link "1. 000000|School Not Listed" displayed at the top of the page. This will return you to the Education Background section of your application. Once there, please update "School Not Listed" in the "Name of Institution" field to your institution name.

If your email address has changed, please return to your application using your username and password. If your application is not yet submitted, you can update your email from the Personal Background section of the application.

If you have already submitted your application, you can update your email from your application status page. Click on "Change Email Address" at the bottom of the page.

When applying, you will have the opportunity to apply for up to three different campuses and/or majors with a single application and fee payment. If applying to more than one graduate program, you will have the option to rank, in priority order, your 1st, 2nd or 3rd choice graduate campus and/or graduate major. Your application will be accessible to each graduate program listed on your application. 
If you require additional technical support or have a question not addressed on this Web page, please email
To log into myPurdue and other portals, a personal Boilerkey will be needed, in addition to your career account username. A Boilerkey is the University’s two-factor authentication process, which provides an additional level of security. To create your Boilerkey, visit For more information, visit the Boilerkey FAQ’s.

Ernest C. Young Hall, Room 170 | 155  S. Grant Street, West Lafayette, IN 47907-2114 | 765-494-2600

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