Managing Supply Chain Disruption

10. Panel / Q and A Session

Dr. Iyer questions Barry about how customers understand the cost marigin increase. Barry repsonds by explaining that the cost increase is market based. He also addresses the labour problem by explaining the work flexiblity in different areas in his firm. Dr. Iyer asks Susan about the new connection between operations of manufacturing and health care. She explains how inclusion of human elements plays an important role to drive this connection. Charles discusses how Eyesight technology surprised them about the lack of grade in windshields.


Dr. Ananth Iyer - Director, DCMME and GSCMI Center
Barry Greenhouse - Senior VP & President of Global Supply Chain & Customer Experience, Grainger
Susan Krystek - Managing Director of Supply Chain & Operations, Accenture Consulting
Charles "Buddy" Penquite, Jr. - Sr. Manager of Supplier Management, Subaru of Indiana Automotive, Inc.

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