Behavioral Health services available to all Purdue employees

Purdue University’s benefits include behavioral health services for employees on its West Lafayette, Fort Wayne and Northwest (Hammond and Westville) campuses in support of the behavioral health pillar of the Healthy Boiler Program.

West Lafayette campus – SupportLinc

To get started utilizing SupportLinc, call 888-881-5462, or log in to the SupportLinc website or eConnect® mobile app (available in the App Store and on Google Play) with username purdue.

SupportLinc offers confidential and professional support 24 hours a day, seven days a week, 365 days a year at no cost and serves as the first point of contact for behavioral health needs. Through SupportLinc, all employees and benefits-eligible family members may receive counseling sessions with a licensed clinician to address issues such as depression, stress, relationship problems, grief, substance abuse, anxiety or other behavioral health concerns. Those who call in will speak with a SupportLinc Care Advocate, who will match them with counselors that meet both their clinical and cultural needs.

In order to meet the needs of the diverse population at Purdue, SupportLinc provides multiple, convenient ways to receive care via phone, computer, tablet, etc. Icons across the top navigation of the SupportLinc web portal offer quick and easy access to nine points of contact. They are:

  • Phone – reach a licensed counselor by phone 24/7/365 at 888-881-5462
  • Video counselingeConnect® allows individuals to schedule a 30-minute video, telephonic or web chat session with a licensed and experienced clinician
  • Text – exchange text messages, voicenotes and resources Monday through Friday with a licensed counselor through the mobile and desktop app via Textcoach®
  • Animo – personalized digital resource that strengthens mental health and overall well-being through a dynamic series of self-directed modules
  • Email – contact for assistance via email
  • Ask the Expert: fill out a short form and a SupportLinc team member will reply back within one business day
  • Mobile app: SupportLinc eConnect® mobile app allows individuals to talk or chat directly with a SupportLinc counselor or schedule a time for SupportLinc to call them
  • Navigator: a short survey takes the guesswork out of emotional fitness as individuals receive personalized guidance for accessing program support and resources based on their survey
  • Digital Group Support: anonymous group sessions offered on a variety of topics. Individuals are identified only by their avatar and avatar name. Once an avatar is created, individuals can select from a variety of session topics. See the Digital Group Support article in this issue for more information.

All requests for information or assistance through the SupportLinc program are free of charge and completely confidential. Individuals can contact SupportLinc anytime, around-the-clock, 365 days a year

Fort Wayne campus

Behavioral health services for employees on the Fort Wayne campus are provided through the Bowen Center, which is available at no cost 24 hours a day, 7 days a week at 800-342-5653.

The Bowan Center provides voluntary, confidential and professional assistance to help employees and their families resolve problems that affect their personal lives and/or performance at work, such as anxiety, relationship problems, stress, workplace conflict and more. Services include problem evaluation and assessment, individual counseling and referral to community services as needed. 

Also available are Bowen Center Moments – pdfs that provide information on specific mental health conditions, including:

More information on behavioral health services available for Fort Wayne employees is available here.

Hammond and Westville campuses (Northwest)

New Avenues provides no cost behavioral health services to help manage personal and work-related concerns for employees on the Hammond and Westville campuses. To get started, call New Avenues at 800-731-6501 (option 2). Services are available Monday through Thursday from 8 a.m. to 4:30 p.m. CT and Friday from 8 a.m. to 4 p.m. CT. Additionally, a New Avenues case manager is on call 24 hours a day / 7 days a week for emergencies at the same number.

The service is comprehensive and includes online, telephonic and in-person counseling as well as additional online support resources for issues such as grief, life event changes, stress and more.

Additional information on behavioral health services available for Northwest employees is available here.


Contact your respective Human Resources office for more information on behavioral health services on your campus.