Contact Student Services

In this section is listed services our student team provides to international students admitted to a Purdue University degree program.

International faculty, staff, postdocs and scholars holding visa status where the primary activity is employment or research (such as H-1B, e-3, TN, O-1, J-1 Research Scholar, J-1 Short-Term Scholar, or J-1 Visiting Undergraduate Student) should refer to Contact Scholar Services.

Student Services Phone

Call 765-494-5770 during office hours (M-F; 8 AM to 5 PM except University Holidays).

Student counselors are available by phone at these times (except during University Holidays):

Monday - Wednesday; Friday 9:00 AM - 11:30 AM

Monday to Friday 1:30 PM - 4:00 PM

Ask Student Counselor (ASC)

To ask a student counselor about F and J student regulations pertaining to F-1 and J-1 students and their dependents, submit eform MyISS>General Services>Ask Student Counselor

Student WebEx Drop-in Sessions

WebEx Drop-ins are intended for matters regarding F-1 and J-1 student regulations that can be addressed in 10 minutes or less. Upon clicking the WebEx link, students wait in a virtual lobby; student counselors admit students on a first-come, first-served basis. Click here to attend an ISS WebEx Drop-in at the times listed below.

Monday - Wednesday; Friday 9:00 AM to 11:30 AM

Thursdays 1:30 PM to 4:00 PM

Quick Question and Answer (QQA)

Actively enrolled international students may schedule a 15-minute in-person Quick Question and Answer session (QQA) with a student counselor on our QQA scheduling site. Masks are required for QQA sessions.

  • Please do not schedule a QQA session to pick-up an immigration document. Instead, follow instructions below “Student Documents Ready to Collect.”
  • We will not offer travel signatures during QQA sessions. Please continue to request travel signatures using MyISS.

Scheduling a QQA session

Please sign up for only one session. We will schedule additional sessions if needed.

  1. Go to our QQA scheduling site
  2. Locate the date and time desired
  3. Click on the green Sign-Up Required button
  4. Log-in using BoilerKey
  5. Fill in the requested information and click sign-up.

You will receive an email confirmation for the QQA session that you selected. The QQA session allows up to 15 minutes in-person with a student immigration counselor.

Upon arrival, follow below "Instructions for Student In-Person Services.”

Student Documents Ready to Collect

Students who have received an email that an ISS-generated student document is ready to collect from our front desk can visit our office during these times to request it by showing photo ID.

Monday - Friday 9:00 AM to 11:30 AM

Monday - Friday 1:30 PM to 4:00 PM

Please follow "Instructions for Student In-Person Services" below to collect your document. You must collect the document yourself. No one else is permitted to do so. Please do not bring friends when collecting documents unless they are also going to join the queue to collect their own documents.  

Instructions for Student In-Person Services

  • Please do not visit our office if you are ill, or if you have been ill in the past three days, or you are exhibiting any of the COVID-19 symptoms that could be associated with COVID-19.
  • Please note to avoid overcrowding in our office and building, we will no longer offer unscheduled, in-person sessions: you must have confirmation of a scheduled in-person session or document to collect.
  • Masks are required for QQA sessions.
  • Students must bring Purdue ID card.

Please be patient with our staff as we follow Protect Purdue guidelines established by University leadership. 

  1. When students arrive in Schleman Hall, they should enter through the main entrance facing Hovde Hall. 
  2. Once in the building, students follow the directional signs and floor markings to our office (Rm 136). 
  3. All students must form a queue in the hallway and wait for an ISS staff member to invite them individually into the office.
    • Decals have been added to the floor to allow practicing safer, social distancing protocols while waiting for the opportunity to be served. 
    • Due to space restrictions, the queue must be single file. 
  4. Each student will be invited in and instructed to either wait in the lobby for their in-person session or exit through an alternate doorway before the next student will be invited to enter.

Emergency Contact Number

International students, faculty and staff who are currently at Purdue and who have an emergency situation, such as a lost or stolen passport, may call for assistance when the ISS office is not open for business.

Applicants for admission may not use this number to inquire about admission status or the status of the issuance of a Form I-20 or Form DS 2019.

Please do not use the emergency phone number to inquire about travel signatures or lost or forgotten I-20's.  Email your inquiry to and we will respond as soon as we return to the office.

After Hours-Emergency Phone: (765) 491-6759

The emergency phone line is not monitored during normal business hours or between the hours of 10:00 PM EST and 7:00 AM EST.

Purdue University, 610 Purdue Mall, West Lafayette, IN 47907, (765) 494-4600

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