February 9, 2024

Health Care Navigation Program now available

As announced during open enrollment for 2024 benefits, the Center for Healthy Living (CHL) continues to grow in its offerings and convenience. Through a partnership with One to One Health, which manages the CHL locations, the Health Care Navigation Program is now available to benefits-eligible faculty, staff and dependents covered on a Purdue medical plan to assist with questions related to health plan coverage, finding Tier 1 health care providers and referrals, and understanding Healthy Boiler programming and available options.

With the launch of Health Care Navigation, individuals who call the Human Resources Service Center at 765-494-2222 now have two options to choose from when they call:

  • Option 1 – Benefits information related to eligibility, enrollment, claims issues, vendor questions, benefit deductions or leaves of absence information.

  • Option 2 – Clinical assistance related to health plan coverage, help finding health care providers or programs, setting up referrals, information regarding the Healthy Boiler Program, etc.
    • Callers will be connected to the health care navigator, where they can choose to engage via call or text.

Individuals are encouraged to listen to both options before making a selection to ensure they are directed appropriately for their questions.

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