Total Quality Management Overview

Provided by: ToolingU

TQM evolved from quality assurance methods, which emphasize quality by design. TQM is a management philosophy that focuses on customer satisfaction, since customers define quality. Efforts to improve quality are integrated throughout each stage of the industrial cycle. Leadership is responsible for creating and executing a strategic TQM plan, as well as establishing an open company culture that involves and empowers all employees. There are many methods that can be used to measure, analyze, and implement TQM. A company can be successful only if its customers are satisfied. TQM helps companies stay competitive by establishing a culture focused on customer satisfaction and continuous improvement. After taking this class, users should understand the importance of TQM and be prepared to contribute to total quality efforts in the workplace.

Course Objectives:

  • Distinguish between quality control and quality assurance
  • Describe total quality management
  • Explain the importance of customer satisfaction
  • Distinguish among stages of the industrial cycle
  • Describe leadership’s responsibilities under TQM
  • Describe the characteristics of a TQM strategy
  • Describe techniques for implementing TQM
  • Explain the importance of total employee involvement
  • Describe the importance of data and analysis
  • Distinguish among common quality tools
  • Describe continuous process improvement
  • Describe common mistakes that can cause TQM to fail.

Recommended Background

  • Recommended for manufacturing personnel at all levels

Course ID


Skill Focus

Smart Business



Employee Type

New Applicants,1st level Supervisors, Operations teams, Leadership

Method of Delivery


Estimated Effort

1.5 hrs



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