Conflict Resolution for Different Groups

This class describes a variety of situations in which a conflict may occur and offers advice for the best approaches to dealing with those conflicts. Includes an Interactive Lab.


Course Objectives:

  • List the basic steps of conflict resolution
  • Distinguish between methods of communication
  • Describe how to listen actively
  • List the different people with whom a manager is likely to be in conflict
  • Describe how to address conflicts with subordinates
  • Describe how to address conflicts with former peers
  • Describe how to address conflicts with other managers
  • Describe the benefits of disagreeing with a supervisor
  • Describe how to frame a disagreement with a supervisor
  • Describe how to address conflicts with multiple supervisors
  • List the factors that should go into order prioritizing
  • Describe how to defend your choice of priority
  • Explain how to handle customer conflicts.


Recommended Background

  • Recommended for change agents, supervisors, managers, executives, and others who want to improve their leadership and change management skills.
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Course ID

TU020

Skill Focus

Smart People

Instructor(s)

ToolingU

Employee Type

Leadership, Change leaders

Method of Delivery

Digital

Estimated Effort

1.5 hrs

Cost

Negotiable


If you are in WHIN region, contact your HR for a coupon code