Tooling U - SME This class describes a variety of situations in which a conflict may occur and offers advice for the best approaches to dealing with those conflicts. Includes an Interactive Lab.
Course Objectives:
- List the basic steps of conflict resolution
- Distinguish between methods of communication
- Describe how to listen actively
- List the different people with whom a manager is likely to be in conflict
- Describe how to address conflicts with subordinates
- Describe how to address conflicts with former peers
- Describe how to address conflicts with other managers
- Describe the benefits of disagreeing with a supervisor
- Describe how to frame a disagreement with a supervisor
- Describe how to address conflicts with multiple supervisors
- List the factors that should go into order prioritizing
- Describe how to defend your choice of priority
- Explain how to handle customer conflicts.
Recommended Background
- Recommended for change agents, supervisors, managers, executives, and others who want to improve their leadership and change management skills.
Course ID
TU020
Skill Focus
Advanced
Instructor(s)
Tooling U - SME
Employee Type
Leadership, Change leaders
Method of Delivery
Online
Estimated Effort
1.5 hrs
Cost
Contact for Price
Contact ToolingU for Course Program Details.