Essentials of Communication

Provided by: ToolingU

This class describes key types of communication and common roadblocks to communication, as well as how to use effective communication as a tool to help build teamwork and manage conflict. Includes an Interactive Lab.

Course Objectives:

  • Describe communication
  • Describe key steps involved in listening
  • Describe empathetic listening
  • Explain how to clarify a message
  • Describe verbal communication
  • Describe nonverbal communication
  • Describe written communication
  • Describe how to prepare for communicating in different settings
  • Identify common roadblocks to communication
  • Identify steps for successfully running a team
  • Describe conflict stimulation
  • Identify steps for resolving unhealthy conflict.

Recommended Background

  • Recommended for new and experienced managers and leaders who want to develop or improve their communication & conflict resolution skills.

Course ID


Skill Focus

Smart People



Employee Type

Leadership, 1st level supervisor, Change leaders

Method of Delivery


Estimated Effort

1.5 hrs



If you are in WHIN region, contact your HR for a coupon code