Managing Conflicts on Projects with Cultural and Emotional Intelligence

Provided by: edX

Understanding the different social worlds of your program and its project team members and stakeholders will help you create persuasive communications, have a positive impact, and increase understanding among the project team members and stakeholders. CMM will help you become a master of communication and persuasion.

Course Objectives:

  • Social worlds in the context of programs and projects
  • Cultural intelligence and the four steps
  • Emotional intelligence and its five components
  • How to utilize cultural intelligence and emotional intelligence concepts to increase the effectiveness of your program or project management communication
  • How to utilize the CMM tools to diagnose and manage communication problems.

Recommended Background

  • Recommended for incoming and current program managers at all levels.

Course ID


Skill Focus

Smart People


University of Maryland, College Park & University System of Maryland

Employee Type

Leadership, Change leaders

Method of Delivery


Estimated Effort

25 hrs


Audit Free

Certification is paid for $ 199.00 ; Full financial aid available for certification