Managing Conflicts on Projects with Cultural and Emotional Intelligence

Provided by: edX

Understanding the different social worlds of your program and its project team members and stakeholders will help you create persuasive communications, have a positive impact, and increase understanding among the project team members and stakeholders. CMM will help you become a master of communication and persuasion.


Course Objectives:

  • Social worlds in the context of programs and projects
  • Cultural intelligence and the four steps
  • Emotional intelligence and its five components
  • How to utilize cultural intelligence and emotional intelligence concepts to increase the effectiveness of your program or project management communication
  • How to utilize the CMM tools to diagnose and manage communication problems.


Recommended Background

  • Recommended for incoming and current program managers at all levels.

Course ID

ED150

Skill Focus

Smart People

Instructor(s)

University of Maryland, College Park & University System of Maryland

Employee Type

Leadership, Change leaders

Method of Delivery

Digital

Estimated Effort

25 hrs

Cost

Audit Free


Certification is paid for $ 199.00 ; Full financial aid available for certification