Managing Conflicts on Projects with Cultural and Emotional Intelligence

Understanding the different social worlds of your program and its project team members and stakeholders will help you create persuasive communications, have a positive impact, and increase understanding among the project team members and stakeholders. CMM will help you become a master of communication and persuasion.

Course Objectives:

  • Social worlds in the context of programs and projects
  • Cultural intelligence and the four steps
  • Emotional intelligence and its five components
  • How to utilize cultural intelligence and emotional intelligence concepts to increase the effectiveness of your program or project management communication
  • How to utilize the CMM tools to diagnose and manage communication problems.

Recommended Background

  • Recommended for incoming and current program managers at all levels.
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Course ID


Skill Focus

Smart People


University of Maryland, College Park & University System of Maryland

Employee Type

Leadership, Change leaders

Method of Delivery


Estimated Effort

25 hrs


Audit Free

Certification is paid for $ 199.00 ; Full financial aid available for certification