Effective Communication for Program and Project Stakeholders and Teams

Provided by: edX

In this course, you will learn about the Understanding Triad - know-what, know-how, and know-why. The Understanding Triad aids you in crafting just the right level of explanation for all your audiences. The Understanding Triad will make you a more effective program manager, traditional project manager, agile project manager, or certified scrum master.

Course Objectives:

  • Explain how to craft a clear and effective message
  • The Understanding Triad: know-what, know-how, and know-why
  • Design feedback so that you can test for understanding by your audience
  • Analyze your audience to determine the optimum balance of know-what, know-how, and know-why in your message design.

Recommended Background

  • Recommended for incoming and current program managers at all levels.

Course ID


Skill Focus

Smart People


University of Maryland, College Park & University System of Maryland

Employee Type

Leadership, Change leaders

Method of Delivery


Estimated Effort

25 hrs


Audit Free

Certification is paid for $ 199.00 ; Full financial aid available for certification