Effective Communication for Program and Project Stakeholders and Teams

Provided by: edX

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In this course, you will learn about the Understanding Triad - know-what, know-how, and know-why. The Understanding Triad aids you in crafting just the right level of explanation for all your audiences. The Understanding Triad will make you a more effective program manager, traditional project manager, agile project manager, or certified scrum master.

Course Objectives:

  • Explain how to craft a clear and effective message
  • The Understanding Triad: know-what, know-how, and know-why
  • Design feedback so that you can test for understanding by your audience
  • Analyze your audience to determine the optimum balance of know-what, know-how, and know-why in your message design.

Recommended Background

  • Recommended for incoming and current program managers at all levels.

Course ID

ED148

Skill Focus

Smart People

Instructor(s)

University of Maryland, College Park & University System of Maryland

Employee Type

Leadership, Change leaders

Method of Delivery

Digital

Estimated Effort

25 hrs

Cost

Audit Free

Certification is paid for $ 199.00 ; Full financial aid available for certification