Productive Conflict Resolution

Conflict is a common problem in any organization that has people. Often, leaders are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement.


Course Objectives:

  • Explain why conflict occurs
  • Recognize effective and ineffective ways of handling conflict
  • Apply the correct conflict style to use when in various conflict situations
  • Apply knowledge of the three stages of conflict to prevent unnecessary escalations
  • Explain how listening styles can affect conflict resolution
  • Plan for hands-on application steps to practice key skills to deal with conflict situations.


Recommended Background

  • Recommended forNew and experienced managers and leaders who want to develop or improve their conflict resolution skills.
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Course ID

99999934

Skill Focus

Smart People

Instructor(s)

Purdue University MEP

Employee Type

Leadership, Change Leaders, 1st Level Supervisor

Method of Delivery

Face to Face

Estimated Effort

4 hours

Cost

Negotiable