Legacy Course Catalog

CSR 282 - Customer Relations Management

Effectivity: 08/20/2001 - Fall 2007 *** @ Purdue West Lafayette Traditional
Credits: 3
Instructional Types: Lec
Usually Offered: fal spr
Short Title: Customer Relation Mgmt
Description: A course that provides insight into the structure and working of customer relations management and its role in business and government agency. Analysis of how consumer needs, complaints, and education are handled. Customer relations' management in the real world and techniques used in managing customer relations toward the goal of maximizing customer satisfaction. This course has a real world focus and is more applied than the usual introductory course.
School: Consumer And Family Sciences
Department: Consumer Sciences And Retailing
Credit By Exam: NO
Repeatable Flag: NO
Temporary Flag: NO
Full Time Privilege Flag: NO
Honors Flag: NO
Variable Title Flag: NO

Fall 2007 *** indicates the course was still an active course and was transferred to the Banner Catalog effective Spring 2008. This course was not expired Fall 2007.

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