Provided by: Tooling U - SME

Troubleshooting often involves finding the root cause of a problem and being able to distinguish deviations from problems and early warning signs from warning signs. Many tools are used to collect and interpret troubleshooting data, including check sheets, fishbone diagrams, and Pareto charts. The 5 Why technique, brainstorming, documentation, and troubleshooting teams are common methods of gathering troubleshooting data. Troubleshooting teams gather data in order to find possible solutions. Teams must test solutions to make sure they offer long-term results. Troubleshooting is an extremely important skill for all areas of industry. The information provided in this class prepares students to solve problems and understand how to work to prevent them in many different settings. Without this knowledge, students would not be able to solve problems effectively.

Course Objectives:

  • Define troubleshooting
  • Describe troubleshooting teams
  • Define root cause
  • Distinguish between deviations and problems
  • Describe common early warning signs
  • Describe the purpose of collecting troubleshooting data
  • Describe the uses of a check sheet for gathering data
  • Describe the uses of cause and effect diagrams. Identify the different categories in 5 Ms and 1 P
  • Describe the uses of a Pareto chart
  • Describe the 5 Why technique
  • Describe the process of brainstorming
  • Describe rationales for prioritizing solutions
  • Describe the purpose of testing solutions
  • Describe the importance of documentation
  • Describe procedures for documentation
  • Describe advantages and challenges with standard troubleshooting procedures.

Recommended Background

  • Recommended for manufacturing personnel at all levels

Course ID


Skill Focus



Tooling U - SME

Employee Type

New Applicants,1st level Supervisors, Operations teams, Leadership, Change leaders

Method of Delivery


Estimated Effort

2.5 hrs



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