Conflict Resolution Principles

This class covers the basic steps that a manager can take to resolve conflicts in the workplace and help ensure that the same conflicts do not return. Includes an Interactive Lab.


Course Objectives:

  • Distinguish between cognitive and affective conflicts
  • List the four elements of workplace conflict
  • Define interdependence
  • Define mutual blame
  • Define emotional involvement
  • Describe negative results
  • List the steps of the conflict resolution process
  • Describe the problems of reaching an agreement
  • Describe the necessary qualities of a final agreement
  • Explain what to do after an agreement
  • Explain the different response styles to conflict people have
  • Describe how to avoid contests
  • Describe how to avoid taking sides
  • Describe how a company can learn from conflicts.


Recommended Background

  • Recommended for anyone currently in a leadership / managerial role or aspiring to become one.
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Course ID

TU019

Skill Focus

Smart People

Instructor(s)

ToolingU

Employee Type

Leadership, Change leaders

Method of Delivery

Digital

Estimated Effort

1.5 hrs

Cost

Negotiable


If you are in WHIN region, contact your HR for a coupon code