Y2K problem has its positives, Purdue retail expert saysWEST LAFAYETTE, Ind. -- The doom and gloom of potential computer glitches in the year 2000 may be overshadowing the beneficial side of the current rush to make computers compatible with the new millennium.
"Solving Y2K problems has forced businesses to confront the way they do business," says Richard Feinberg, professor of consumer sciences and retailing and director of the Purdue University Center for Customer-Driven Quality. "As a result, unexpected ways to better serve the customer are being found that are unrelated to computers."
He predicts some very positive benefits from the massive effort to upgrade computers and make sure that products and services are available in the new year. Among them:
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