With the successful deployment of the Enterprise Asset Management (EAM) transformation project in October, capital projects and maintenance staff are settling in and celebrating institutional wins, planning for the next 60 days and reflecting on the initial system traffic as shown in the slides below. 

initial system traffic

initial system traffic

The visibility of 1,300 capital projects' submission and progress (status, dates, estimates, etc.) is an enormous ‘win’ for the capital projects deployment.  John Higgins, EAM project director, presented at the Treasurer’s forum and explained continued efforts to refine system functionality and usability will be ongoing in the weeks ahead. As more data populates through the new system, reporting will be highlighted.

Building deputies continue to see the benefit of the Fix It web application, providing real-time access to work order information. With Fix It, anyone with a career account and password can notify the proper area of a facility issue. Once logged in, employees are able to utilize the online form to request maintenance service or repairs by building or equipment number. For critical and time-sensitive indoor services, Fix It provides the appropriate phone number to use.

In addition, the Maintenance Common Issues and Tips is a helpful resource for those learning the new system. Recently, “How do I assign SAP roles?” was added for supervisors looking for further guidance on role assignment. The Maintenance Escalation process continues to provide guidance for trouble-shooting. Work Instruction Videos (WIV) initially used during training, remain on the Maintenance Training webpage as a resource.

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