Finance Go-Live Support – Help Resources

During the first two weeks of deployment, a resource help team (subject matter experts by workstream, technical experts and project team members) will be available to help answer questions and troubleshoot situations. In order to process requests for assistance quickly:

  1. Prior to logging into the Fiori/Finance Launchpad or the SAP Portal (to request leaves, review pay statements, etc.) acquire a BoilerKey.
    • Contact iTap at 44000 with your BoilerKey or password questions or issues.
  2. Contact your business manager with account management questions, including account numbers, account balance and reporting.
If you are. . .And are. . . Have you considered? Contact. . .
  • Business Office
  • Sponsored Program Services
  • Physical Facilities Financial Affairs
  • Financial Support Office

Experiencing SAP technical issues, such as:

  • Inability to log into SAP
  • Inability to perform transaction
  • Inability to attach documentation to transaction
  • Do you have a BoilerKey? BoilerKey is required to access SAP as of July 1.
  • Is your password expired?
  • Do you have the latest version of SAP GUI installed correctly on your machine?
  • Do you need to be on a VPN?
  1. Contact itap@purdue.edu or 44000 with your BoilerKey or password questions.
  2. Utilize the password self-service: https://www.purdue.edu/securepurdue/
  3. Review GoldAnswers for online help at https://www.purdue.edu/goldanswers
  4. Reference GoldAnswers article 228952
Having questions about account numbers or account balances Have you reviewed any cross-walk resources provided? 
  1. First, contact your business manager. Business managers should reach out to their ADFA or DFA with your questions (they may already be aware of the question and can provide an answer).
  2. Second, the manager or director can contact the hyper-care team through:
Having questions about how to create/approve a transaction Have you reviewed the training materials or Quick Reference Guides?
  1. Review training materials on the General Ledger Training web page
  2. Review the Accounting and Financial Management Governance Manual. Both Revenue and Expense sections outline appropriate document types.


If you are. . .And are. . . Have you considered? Contact. . .
  • Comptroller Area
  • Human Resources
  • Procurement Services
  • Other Support Areas 

Experiencing SAP technical issues, such as:

  • Inability to log into SAP
  • Inability to approve transactions
  • Do not have access to perform tasks
  • Do you have a BoilerKey? BoilerKey is required to access SAP as of July 1.
  • Is your password expired?
  • Do you have the latest version of SAP GUI installed correctly on your machine?
  • Do you need to be on a VPN?
  1. Contact itap@purdue.edu or 44000 with your BoilerKey or password questions.
  2. Utilize the password self-service: https://www.purdue.edu/securepurdue/
  3. Review GoldAnswers for online help at https://www.purdue.edu/goldanswers
  4. Reference GoldAnswers article 228952
Having questions about the transition to new account numbers Have you reviewed project information previously provided? 
  1. First, Contact your manager with your questions (they may already be aware of the question and can provide an answer).
  2. Second, the manager or director can contact the hyper-care team through:
Having questions about how create/approve a transaction Have you reviewed the training materials or Quick Reference Guides?
  1. Review training materials on the General Ledger Training web page
  2. Review the Accounting and Financial Management Governance Manual. Both Revenue and Expense sections outline appropriate document types.
reminder

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