Maintenance Frequently Asked Questions

The following represent common questions asked through the last two phases – design and build:

What are the uses of the new SAP system?

When we change systems (Maximo to SAP), the new system will be used for managing work orders, inventory and preventive maintenance.

What are the benefits of migrating from Maximo to SAP?

SAP offers the ability to stay within a single system to perform all functions from initial request to analysis of completed work. Having one system that handles requests, maintenance, procurement, payment and reporting leads to better data, better analysis and better decisions. Additionally, SAP offers other functional benefits such as auto ordering of materials and parts, additional visibility for customers and many others.

Is the functionality and navigation of the new SAP system different than Maximo?

Yes, the SAP functionality and navigation is different from Maximo. The SAP interface is being designed to help you more easily do the most common tasks. Keep in mind though, the new system is not a replication of today’s functionality in a new system – we are reengineering processes to enable SAP optimization as well as create efficiencies.

How is labor tracking changing?

Labor tracking is shifting from paper forms to electronic entry. Instead of tracking your time manually on a paper time card, time will be entered through an iPad or workstation. Tracking your time for payroll purposes will be separate from tracking your time for work orders, and will be discussed further when the Human Capital Management (HCM) project is implemented.

How will iPads and workstations support the process?

iPads and workstations will be used to process work requests and to input all resources associated with a work order (labor, materials, etc.). iPads will either be assigned individually or shared, depending on your location of work. The implementation of these technologies will not only aid in improving data integrity (deletion of paper forms, less data entry, etc.), but will also add real-time visibility to the work request progress for our customers.

Will the process to request work change?

Work request initiation will require up front information from building deputies who will enter the requests into the system. Once the request is entered, the system will create notifications and release work orders.

How is work going to be assigned?

Work will be auto-assigned and communicated to the proper work group electronically. Eighty percent of the work will be auto-assigned, whereas 20 percent of the work will be reviewed and assigned by the Work Request Center (WRC). This results in reduced work request process time and faster work order assignments.

How will stock inventory levels be maintained?

There will be a shift from manually calculating inventory (stock) demands and creating purchase requests to automated purchase requests. This way, pre-approved set stock inventory levels will be maintained. Supplier and materials will be approved with fewer steps. Purchase requests will be automatically created based on inventory minimum level, and there will be added visibility to expenses.


Fix It

With the Fix It web application, anyone with a career account and password can notify the proper area of a facility issue. Once logged in, employees are able to utilize the online form to request maintenance service or repairs by building or equipment number. For critical and time-sensitive indoor services, Fix It provides the appropriate phone number to use.

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