Training - Frequently Asked Questions

What are roles?
  • Security Roles - A security role allows an SAP user to access certain modules or information, in order to perform a transaction or task.
  • Business Roles - Our jobs or tasks are often organized by business roles. For example, today in Ariba, some of us are considered ‘requesters’ which means we are the ones responsible for purchasing tasks through Ariba. It is our ‘business role.’ Additionally, there are security roles that allow you the proper access to perform those tasks.
Who determines what roles are assigned to me or my position?

Security roles are assigned to positions within SAP. The project team partners with leadership across campus and together they complete role assignments. First, they address the security roles needed, and then secondly they acknowledge who should attend training based on ‘business roles.’

When will training be offered?

Training starts towards the end of the testing phase. During testing, training materials are created and trainers are identified to attend ‘train-the-trainer.’

Does training end once the new process/system is deployed?

No! Training starts at the end of testing but often continues post-deployment. We are aiming to provide training on tasks we know that are not performed in the system the moment deployment starts. In order for you to retain information, it is better to attend or review the materials closer to the time when you will need to use them.

Plus, similar to the courses we offer today, any new courses will be offered on a regular basis.

Can I attend an instructor-led course more than once, or review the online course multiple times?

Yes. We all have different learning styles and for some of us, we may need another reminder on how to perform more complicated steps. Both your supervisor, the project team and those responsible for training, want you to gain confidence in the new system. Please speak with your supervisor about your training experience and what the best next steps should be for you to continue to learn. Therefore, attending an instructor-led course for a second time is okay if that is the best next step for you!

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