{"id":681,"date":"2023-02-22T17:17:12","date_gmt":"2023-02-22T17:17:12","guid":{"rendered":"https:\/\/qa.www.purdue.edu\/treasurer\/finance\/\/?page_id=681"},"modified":"2026-02-10T10:53:14","modified_gmt":"2026-02-10T15:53:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.purdue.edu\/treasurer\/finance\/operations\/accounts-payable\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\n

AP FAQ’s & Resources<\/h1><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>\n\n\n\n
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FAQ’s: Accounts Payable Document Types and Attachment <\/h2>\n\n\n\n\t
\n\t\t

I’m preparing a ZV60, what document type can I use? <\/p>\n\t\t

\n\n

It is important to attach documentation correctly to ensure backup is saved in Perceptive Content.\u00a0 When attaching backup to a ZV60 document, choose\u00a0Create \u2192\u00a0Save Business Document<\/strong>, then choose Document Type:\u00a0Incoming Payment,\u00a0Incoming credit memo w\/o verification, or\u00a0Incoming invoice w\/o verification.<\/p>\n\n\n\n

Both the FB03 \u2013 Attachments and Workflow<\/a> and ZV60 \u2013 Key and Post Invoice<\/a> Quick Reference Guides reference the appropriate document types.<\/p>\n\n<\/div>\n\t<\/div>\n\n\n\t

\n\t\t

What file types work best as attachments? <\/p>\n\t\t

\n\n

Perceptive Content pulls files from our ZV60 documents.\u00a0<\/p>\n\n\n\n

    \n
  1. Use pdf, .doc, and .xls file types.<\/li>\n\n\n\n
  2. Do not use .docx, .xlsx.  These file types are saved to Perceptive Content as .zip files which Perceptive Content does not recognize.  The workaround is to save these documents as .pdf, then upload.<\/li>\n<\/ol>\n\n\n\n

    Reminder:\u00a0 It is important to attach documentation correctly to ensure backup is saved in Perceptive Content.\u00a0 When attaching backup to a ZV60 document, choose\u00a0Create \u2192\u00a0Save Business Document<\/strong>, then choose Document Type:\u00a0Incoming Payment,\u00a0Incoming credit memo w\/o verification, or\u00a0Incoming invoice w\/o verification.<\/p>\n\n<\/div>\n\t<\/div>\n\n\n\t

    \n\t\t

    Why do I get an HTTP Error 500? What is the work around? <\/p>\n\t\t

    \n\n
      \n
    • Internal error appears to be a Perceptive Content issue.  This happens when a user attempts to store a supporting document as a business document in services for objects.  This is a known issue and the team will continue looking for a resolution.<\/li>\n\n\n\n
    • The workaround \u2013 it only happens once per day, per user, so they can click by it the first time and repeat the upload operation successfully in S4. <\/li>\n<\/ul>\n\n<\/div>\n\t<\/div>\n\n\n\t
      \n\t\t
      \n\n

      Please attach as one continuous document.<\/p>\n\n<\/div>\n\t<\/div>\n\n\n\t

      \n\t\t

      How do I search for documents in perceptive content? <\/p>\n\t\t

      \n\n

      The indexing FI document number comes over to Perceptive Content with the supporting documents with a leading zero. <\/p>\n\n\n\n

      If a person wants to search directly in Perceptive Content for a document (as opposed to using the ABAP buttons within S4), they need to add a leading zero to the document search criteria. <\/p>\n\n<\/div>\n\t<\/div>\n\n\n\t

      \n\t\t

      How do I change my settings in BP so I can search for vendors? <\/p>\n\t\t

      \n\n

      November 2020 SAP updates changed the default settings on BP, making searching for vendors difficult.\u00a0 To change the settings:<\/p>\n\n\n\n

        \n
      • Go to t-code BP<\/li>\n\n\n\n
      • Click “Extra –> Settings”<\/li>\n\n\n\n
      • Change the settinsg to:\n
          \n
        • “Type of Processing for Partnerships”\n
            \n
          • Display<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • “Type of Processing for Relationships”\n
              \n
            • Display<\/li>\n<\/ul>\n<\/li>\n\n\n\n
            • “Display”\n
                \n
              • Security check with role change in create mode<\/li>\n\n\n\n
              • Use sortable lists<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • “Locator”\n
                  \n
                • Narrow<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Close Settings<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<\/div>\n\t<\/div>\n\n\n
                  \n
                  \n

                  <\/p>\n<\/div>\n\n\n\n

                  \n

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