
{"id":2066,"date":"2023-03-15T18:32:09","date_gmt":"2023-03-15T18:32:09","guid":{"rendered":"https:\/\/qa.www.purdue.edu\/treasurer\/finance\/\/?page_id=2066"},"modified":"2026-03-16T15:40:36","modified_gmt":"2026-03-16T19:40:36","slug":"mypurdue-proxy-faq","status":"publish","type":"page","link":"https:\/\/www.purdue.edu\/treasurer\/finance\/bursar-office\/student-account-faqs\/mypurdue-proxy-faq\/","title":{"rendered":"myPurdue Proxy FAQ"},"content":{"rendered":"\n<div class=\"section sm  \">\n<div class=\"container  \">\n<h1 class=\"wp-block-heading\" id=\"main-heading\">myPurdue Proxy FAQ<\/h1>\n\n\n\n<p>Please see below for a list of our most frequently asked questions (FAQ) regarding authorized users, proxy access and your myPurdue account. Click on the question to see our answer.<\/p>\n\n\n\n<div class=\"accordion\"><p id=\"title-92db4700-e140-40fd-9598-c790d064203b\" class=\"accordion-title\" role=\"button\">What is a myPurdue Proxy?<\/p><div id=\"content-92db4700-e140-40fd-9598-c790d064203b\" class=\"accordion-content\">\n\n<p>Students can give parents, legal guardians or other trusted parties access to view certain pieces of their student information online. This access is referred to as proxy access, and the person who is granted this authorization is called a myPurdue proxy. The student controls the entire process through their myPurdue portal, and can add anyone with a valid email address as a proxy.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-d8bbdd10-dfa0-4a5c-a99e-c1ad8c564136\" class=\"accordion-title\" role=\"button\">How do I establish a proxy?<\/p><div id=\"content-d8bbdd10-dfa0-4a5c-a99e-c1ad8c564136\" class=\"accordion-content\">\n\n<p>First, the student must log in to the myPurdue portal to create an account for the proxy. They can click &#8220;Proxy Management&#8221; in the &#8220;Personal Information&#8221; section to begin this process.<\/p>\n\n\n<p>Once the student has set up the proxy account, login information and account setup directions will be sent to the proxy\u2019s email address.&nbsp;<strong>Note<\/strong>: The proxy must have a valid email address in order to access the site.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-37e2ecd0-dc0f-4f61-909e-5dd1b738aaf7\" class=\"accordion-title\" role=\"button\">What information can a proxy see?<\/p><div id=\"content-37e2ecd0-dc0f-4f61-909e-5dd1b738aaf7\" class=\"accordion-content\">\n\n<p>A proxy will only see the pieces of information they have been authorized to view. Students select which information pages will be viewable when they set up the account, and they can grant and remove access through the &#8220;Proxy Management&#8221; page. Examples of information a student may grant access to would be final grades, mid-term grades, registration and schedule.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-49cbeaa7-a316-4a18-810b-0177e51b166b\" class=\"accordion-title\" role=\"button\">Can an email address be assigned as a proxy for multiple students?<\/p><div id=\"content-49cbeaa7-a316-4a18-810b-0177e51b166b\" class=\"accordion-content\">\n\n<p>Yes. Proxies are identified by email address, and multiple students can assign that address as a proxy. This is particularly useful in the case of siblings who both attend Purdue.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-d37cb3f4-33c2-454a-8c73-b670ac3bd985\" class=\"accordion-title\" role=\"button\">What is a passphrase?<\/p><div id=\"content-d37cb3f4-33c2-454a-8c73-b670ac3bd985\" class=\"accordion-content\">\n\n<p>A passphrase is a unique code word or phrase that may be assigned by a student to each proxy he or she sets up. Proxies need to use their passphrases when they call University departments for assistance regarding the information they have been authorized to view. University administrators will validate these passphrases and the proxy\u2019s access before speaking with the proxy in an effort to protect the rights of the students. If the proxy has not been granted access, the information cannot be discussed.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-1ec55453-e190-4c55-b480-d50847b7c96e\" class=\"accordion-title\" role=\"button\">I am a proxy and I don\u2019t know my passphrase. Can you send it to me?<\/p><div id=\"content-1ec55453-e190-4c55-b480-d50847b7c96e\" class=\"accordion-content\">\n\n<p>Only the student who set up your account can share the passphrase with you. In the myPurdue portal, he or she can visit the &#8220;Proxy Management&#8221; page and click the &#8220;E-mail Passphrase&#8221; link to send it to you electronically.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-489b26d1-9985-4656-8694-8c6032e62338\" class=\"accordion-title\" role=\"button\">Can I view who has accessed my information through proxy access?<\/p><div id=\"content-489b26d1-9985-4656-8694-8c6032e62338\" class=\"accordion-content\">\n\n<p>Yes. Students can see how often a proxy has viewed a given information page by accessing the &#8220;Authorization&#8221; log. To access this log, log in to the myPurdue portal, click on &#8220;Proxy Management,&#8221; and then click on the proxy\u2019s name to expand their profile.<\/p>\n\n\n<p>Next, click on the &#8220;History&#8221; tab. In this tab, a log table will list information about all actions performed for this proxy account. Both &#8220;Login&#8221; and &#8220;View&#8221; will be captured as actions that indicate when the proxy logged on to or viewed a page. This log also captures which pages the proxy viewed as well as the date and time of each action.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-4a8f6680-0a81-44b2-9a5e-53565c771fd6\" class=\"accordion-title\" role=\"button\">Will my proxy be notified if a modification is made, including removing authorization?<\/p><div id=\"content-4a8f6680-0a81-44b2-9a5e-53565c771fd6\" class=\"accordion-content\">\n\n<p>No. There is no automatic notification sent to the proxy when a modification to access has been made.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-2eabcc12-1382-4e83-b323-f94b5a4c84d2\" class=\"accordion-title\" role=\"button\">How do I modify the access I previously gave to a proxy?<\/p><div id=\"content-2eabcc12-1382-4e83-b323-f94b5a4c84d2\" class=\"accordion-content\">\n\n<p>A student can modify the proxy access by checking or unchecking any of the boxes in the &#8220;Authorization&#8221; tab. If you want to add access to a page, check the box. If you want to remove access to a page, uncheck the box.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-cc62807f-754f-45fe-998f-c0e24846b57b\" class=\"accordion-title\" role=\"button\">How do I completely remove the access I previously gave a proxy?<\/p><div id=\"content-cc62807f-754f-45fe-998f-c0e24846b57b\" class=\"accordion-content\">\n\n<p>A student can remove proxy access in multiple ways:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>First, the access can be removed by unchecking all of the boxes in the &#8220;Authorization&#8221; tab, removing access to the pages.<\/li>\n\n\n<li>Alternatively, the student can change the &#8220;Stop Date&#8221; on the &#8220;Profile&#8221; tab to the current date. If this option is used, the proxy will no longer see the student\u2019s name when they log in.<\/li>\n\n\n<li>Lastly, if the proxy has not viewed any information, the student will have access to the button &#8220;Delete Proxy Relationship.&#8221; The student can click that button if they desire.&nbsp;<strong>Note:<\/strong>&nbsp;This button disappears once the proxy has a viewing history.<\/li>\n\n<\/ul>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-647609ec-a439-461b-b603-1e3c7b46fd90\" class=\"accordion-title\" role=\"button\">Can multiple proxies use the same email address?<\/p><div id=\"content-647609ec-a439-461b-b603-1e3c7b46fd90\" class=\"accordion-content\">\n\n<p>Ideally, no. However, if parents share an email address and a student wishes to grant proxy access to both using that address, the student can do so. If this is how the student wishes to set it up, we ask that when completing the first-name field, the student enters both first names (example: Mary and David). In the relationship description field, enter &#8220;parents&#8221; or &#8220;mom and dad&#8221; so that it is clear to any administrator reviewing the permissions that this email address is for more than one person.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-7869a1e5-b53f-43cf-a13b-95e4cf13aa4f\" class=\"accordion-title\" role=\"button\">When a proxy receives access to multiple students\u2019 records, can each student set up different levels of access?<\/p><div id=\"content-7869a1e5-b53f-43cf-a13b-95e4cf13aa4f\" class=\"accordion-content\">\n\n<p>Yes. Each student who grants proxy access to an email address has complete control over the information that the proxy can access, including start and stop dates.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-0361a0df-115f-4b7e-bf17-cb25d2746951\" class=\"accordion-title\" role=\"button\">What should be done if the proxy forgets the PIN?<\/p><div id=\"content-0361a0df-115f-4b7e-bf17-cb25d2746951\" class=\"accordion-content\">\n\n<p>If you cannot remember your PIN, navigate to the login page, enter only your email address and click &#8220;Forgot PIN.&#8221; An email will be sent with instructions on how to reset your PIN.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-19f7405f-565a-479e-a2a5-ed43d5733bc0\" class=\"accordion-title\" role=\"button\">Can I access billing and payment information as a proxy?<\/p><div id=\"content-19f7405f-565a-479e-a2a5-ed43d5733bc0\" class=\"accordion-content\">\n\n<p>You will not be able to see billing information and\/or pay bills while logged in as a proxy user. In order to access billing information and\/or pay bills, you need to be set up as an authorized user within the secure bill payment system. Instructions on how a student can set up an authorized user account are located in the&nbsp;<a href=\"https:\/\/www.purdue.edu\/bursar\/documents\/tutorials\/Set-up-Authorized-User.pdf\" rel=\"noreferrer noopener\" target=\"_blank\">Authorized User<\/a>&nbsp;portion of this website.<\/p>\n\n\n<p>If you have already been setup as an authorized user, you can log in to Purdue&#8217;s&nbsp;<a href=\"https:\/\/secure.touchnet.com\/C21261_tsa\/web\/login.jsp\" rel=\"noreferrer noopener\" target=\"_blank\">secure payment gateway<\/a>&nbsp;to gain access and obtain information.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-28c73e65-03db-436d-b664-5419cb500042\" class=\"accordion-title\" role=\"button\">I have multiple students at Purdue. Why do I only see information for one of them?<\/p><div id=\"content-28c73e65-03db-436d-b664-5419cb500042\" class=\"accordion-content\">\n\n<p>The information you can access as a proxy depends on the authorizations set by the student. Since each individual student can choose what information to share with their proxy, the information available for viewing may vary.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-eb6e47ec-8746-47eb-b6df-0597af92ab56\" class=\"accordion-title\" role=\"button\">I am a proxy and I can\u2019t see all of my student\u2019s information. Can you change that for me?<\/p><div id=\"content-eb6e47ec-8746-47eb-b6df-0597af92ab56\" class=\"accordion-content\">\n\n<p>Administrators cannot change the permission settings for proxies. Only the student establishing proxy access can change the permissions that are granted.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-92e6136c-0a38-4189-98c5-d6c63581e27d\" class=\"accordion-title\" role=\"button\">Why are information pages I used to be able to see no longer showing?<\/p><div id=\"content-92e6136c-0a38-4189-98c5-d6c63581e27d\" class=\"accordion-content\">\n\n<p>Students have the ability to add or remove access at any time. If the student has removed your access to that information page, it will no longer appear in the list. Alternatively, students set the start and stop dates for proxy access when they set up the account. If the stop date is reached, all access will be removed.<\/p>\n\n\n<p>If you feel you should still be able to see the pages in question, check with the student who set up your account. He or she can make that change.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-7023f9d0-1a68-4c59-8282-d0f5094beb3e\" class=\"accordion-title\" role=\"button\">I deleted my emails and need to log in to the system as a proxy. What link do I use to log in?<\/p><div id=\"content-7023f9d0-1a68-4c59-8282-d0f5094beb3e\" class=\"accordion-content\">\n<p>To log in as a proxy, please go to\u00a0<a href=\"https:\/\/apps.mypurdue.purdue.edu\/StudentSelfService\/login\/auth\" target=\"_blank\" rel=\"noreferrer noopener\">myPurdue Self-Service<\/a>\u00a0and follow the instructions.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-23e2fd15-7a9c-40af-a896-1d6f0326adce\" class=\"accordion-title\" role=\"button\">What steps should a proxy take if their email address is changing?<\/p><div id=\"content-23e2fd15-7a9c-40af-a896-1d6f0326adce\" class=\"accordion-content\">\n\n<p>If a proxy would like to update their email address, they need to log in to their proxy account with the current login information, enter their new email address into the email address field and then click &#8220;Save.&#8221; The proxy will then need to use that updated email address to log into their account in the future.<\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":2046,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-brusar.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2066","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/2066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/comments?post=2066"}],"version-history":[{"count":7,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/2066\/revisions"}],"predecessor-version":[{"id":12803,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/2066\/revisions\/12803"}],"up":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/2046"}],"wp:attachment":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/media?parent=2066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}