{"id":1703,"date":"2023-03-10T22:16:59","date_gmt":"2023-03-10T22:16:59","guid":{"rendered":"https:\/\/qa.www.purdue.edu\/treasurer\/finance\/\/?page_id=1703"},"modified":"2026-03-16T14:36:28","modified_gmt":"2026-03-16T18:36:28","slug":"faqs-student-loans","status":"publish","type":"page","link":"https:\/\/www.purdue.edu\/treasurer\/finance\/bursar-office\/account-resolution-team\/faqs-student-loans\/","title":{"rendered":"FAQs &#8211; Student Loans"},"content":{"rendered":"\n<div class=\"section sm  \">\n<div class=\"container  \">\n<h1 class=\"wp-block-heading\">Student Loan Accounts FAQs<\/h1>\n\n\n\n<p>(Servicing by <a href=\"https:\/\/heartland.ecsi.net\/\">Heartland ECSI<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">(Perkins, Health Professions and Purdue Loans)&nbsp;<\/h2>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-6d22d153-85a5-406f-9502-236e310ed2a8\" class=\"accordion-title\" aria-controls=\"content-6d22d153-85a5-406f-9502-236e310ed2a8\" aria-expanded=\"false\" role=\"button\">How can I register, connect and make a payment on the new Heartland ECSI system?<\/p><div id=\"content-6d22d153-85a5-406f-9502-236e310ed2a8\" class=\"accordion-content\">\n<p><a href=\"https:\/\/heartland.ecsi.net\/index.main.html#\/access\/studentLoanAccounts\/false\">https:\/\/heartland.ecsi.net\/index.main.html#\/access\/studentLoanAccounts\/false<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-70b23d78-e616-45ab-b2a3-dc2ea213a410\" class=\"accordion-title\" role=\"button\">How do I sign a Promissory Note?<\/p><div id=\"content-70b23d78-e616-45ab-b2a3-dc2ea213a410\" class=\"accordion-content\">\n\n<ul class=\"wp-block-list\">\n\n<li>Go to the following website:&nbsp;<a href=\"https:\/\/heartland.ecsi.net\/index.main.html#\/access\/studentLoanAccounts\/false\">https:\/\/heartland.ecsi.net<\/a><\/li>\n\n\n<li>Follow the directions to electronically sign your loan(s).<br><br>If you have signed a Federal Perkins or Health Professions loan, it will take approximately five business days for your promissory note to process. After signing your promissory note, the federal government requires a three day wait period in which the borrower has the right to cancel the loan. After the wait period, if you have direct deposit information on file with the Bursar&#8217;s Office, it will take approximately two days for Purdue University to process the loan. Students without direct deposit on file with the Purdue University Bursar&#8217;s Office will have a longer processing time.<\/li>\n\n\n<li><a href=\"https:\/\/www.purdue.edu\/treasurer\/finance\/\/wp-content\/uploads\/2023\/04\/Set-up-eRefund.pdf\" data-type=\"attachment\" data-id=\"3973\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for direct deposit instructions.<\/a><\/li>\n\n\n<li>If you have any question, contact:<br>ECSI Help Desk: (888) 549-3274<br>Purdue University Collections Office: (765) 494-5350<\/li>\n\n<\/ul>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-30cace36-637b-4cf8-92e2-8883d92cf38c\" class=\"accordion-title\" role=\"button\">Helpful tips for a Heartland ECSI borrower.<\/p><div id=\"content-30cace36-637b-4cf8-92e2-8883d92cf38c\" class=\"accordion-content\">\n\n<p><a href=\"https:\/\/heartland.ecsi.net\/index.main.html#\/access\/helpCenterHome\">ECSI Help Center<\/a><\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-1d804f82-511e-4e64-8491-242e8d0f0756\" class=\"accordion-title\" role=\"button\">How do I Authorize a Release of Information?<\/p><div id=\"content-1d804f82-511e-4e64-8491-242e8d0f0756\" class=\"accordion-content\">\n\n<ul class=\"wp-block-list\">\n\n<li>You must fill out the release form, which can be found at: &nbsp;<br>&nbsp; &nbsp;<a href=\"https:\/\/heartland.ecsi.net\/index.main.html#\/access\/downloadFormPages\" rel=\"noreferrer noopener\" target=\"_blank\">Heartland ECSI forms<\/a><\/li>\n\n<\/ul>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-99d12ffb-1043-403b-96ef-0d9d84f493ae\" class=\"accordion-title\" role=\"button\">How do I pay a Dean of Students Emergency Loan?<\/p><div id=\"content-99d12ffb-1043-403b-96ef-0d9d84f493ae\" class=\"accordion-content\">\n\n<h4 class=\"wp-block-heading\">Online Payment: Credit Card and E-check<\/h4>\n\n\n<p>Go to the following website:  <a href=\"https:\/\/heartland.ecsi.net\/\">Heartland ECSI<\/a><\/p>\n\n\n<ol class=\"wp-block-list\">\n\n<li>Click on &#8216;Make a Guest Payment&#8217;<\/li>\n\n\n<li>Do you have a Heartland Key, <strong>Yes<\/strong><br>o Enter Heartland Key in the Heartland Key box provided. Proceed to make<br>a payment<\/li>\n\n\n<li>Do you have a Heartland Key, <strong>No<\/strong><br>o Go to &#8220;<strong>We need information to look up your Heartland Key<\/strong>&#8220;<br>o Complete the required information.<br>o Click on &#8220;<strong>Find My Account<\/strong>&#8220;<br>o Once you have your Heartland Key, return and select &#8220;<strong>Make a Guest<br>Payment<\/strong>&#8220;.<\/li>\n\n<\/ol>\n\n\n<p><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Click on Live Chat at the bottom of the page for assistance\/questions with<br>making a payment.<\/li>\n\n<\/ul>\n\n\n<ul class=\"wp-block-list\">\n\n<li>School code is 7Y should the customer service representative need this<br>information in order to assist you with making a payment.<\/li>\n\n\n<li>If the password and account information you receive from Heartland ECSI is not for school code &#8220;7Y&#8221;, please contact Heartland ECSI or Purdue University Collections listed below.<\/li>\n\n\n<li>Your payment may take 24-28 hours to process and update your loan record.<br><\/li>\n\n\n<li>If you have questions, contact:<br>ECSI Help Desk Phone: (888) 549-3274<br>Purdue University Collections: (765) 494-5350<\/li>\n\n<\/ul>\n\n\n<h4 class=\"wp-block-heading\">By Mail:<\/h4>\n\n\n<p>(Check, or Money order Payable to:&nbsp;<strong>Purdue University)<\/strong><\/p>\n\n\n<p>Purdue University Collections Office<br>2550 Northwestern Ave., Suite 1900<br>West Lafayette, Indiana 47906<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-4889706f-0647-4d3a-955f-6e0def0434d0\" class=\"accordion-title\" role=\"button\">How do I complete an exit interview obligation?<\/p><div id=\"content-4889706f-0647-4d3a-955f-6e0def0434d0\" class=\"accordion-content\">\n\n<p>The purpose of the Exit Interview is to inform you of your rights and responsibilities based on the financial aid you accepted from Purdue University and should take 10-15 minutes to complete on-line. You may wish to print out copies of loan information for your records.<\/p>\n\n\n<p>The Exit Interview is required by Purdue University and the Department of Education.<\/p>\n\n\n<p>Purdue&#8217;s loan service provider is Heartland ECSI (Educational Computer Systems, Inc.). Log on to&nbsp;<a href=\"https:\/\/www.heartland.ecsi.net\/\">www.heartland.ecsi.net<\/a>&nbsp;and use the live chat function to complete your exit interview.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-0133c9b4-48a0-44d0-beae-4322ea769cb9\" class=\"accordion-title\" role=\"button\">How do I pay a Perkins, Purdue Institutional, and\/or Health Professions Loan?<\/p><div id=\"content-0133c9b4-48a0-44d0-beae-4322ea769cb9\" class=\"accordion-content\">\n\n<p>Purdue&#8217;s loan service provider is Heartland ECSI (Educational Computer Systems, Inc.). Log on to&nbsp;<a href=\"https:\/\/www.heartland.ecsi.net\/\" rel=\"noreferrer noopener\" target=\"_blank\">www.heartland.ecsi.net<\/a>&nbsp; Enter your school code (\u201c3P\u201d), your account number (your Purdue ID dropping the first zero), and your password. If you do not have the password you need to log on to Heartland ECSI, you may click on the \u201cneed help logging in\u201d box and request a password.<\/p>\n\n\n<p>If you are unable to receive a password, please contact Heartland ECSI directly at (888) 549-3274. You may also contact Heartland ECSI to set up payment arrangements.<\/p>\n\n<\/div><\/div>\n\n\n\n<div class=\"accordion\"><p id=\"title-f76fd87b-bcf2-4513-8f92-b7c2f5e39a33\" class=\"accordion-title\" role=\"button\">Click here for more FAQs<\/p><div id=\"content-f76fd87b-bcf2-4513-8f92-b7c2f5e39a33\" class=\"accordion-content\">\n\n<p>For more FAQs, check out the Heartland ECSI website at: &nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.heartland.ecsi.net\/\" target=\"_blank\">https:\/\/www.heartland.ecsi.net<\/a><\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":1676,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-brusar.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1703","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/comments?post=1703"}],"version-history":[{"count":19,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1703\/revisions"}],"predecessor-version":[{"id":33412,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1703\/revisions\/33412"}],"up":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1676"}],"wp:attachment":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/media?parent=1703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}