{"id":1676,"date":"2023-03-10T21:05:20","date_gmt":"2023-03-10T21:05:20","guid":{"rendered":"https:\/\/qa.www.purdue.edu\/treasurer\/finance\/\/?page_id=1676"},"modified":"2026-04-02T14:57:08","modified_gmt":"2026-04-02T18:57:08","slug":"account-resolution-team","status":"publish","type":"page","link":"https:\/\/www.purdue.edu\/treasurer\/finance\/bursar-office\/account-resolution-team\/","title":{"rendered":"Account Resolution Team"},"content":{"rendered":"\n<div class=\"section sm  \">\n<h1 class=\"wp-block-heading\">Account Resolution Team<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">The Account Resolution Team is responsible for assisting university departments in the recovery of their past due accounts receivable. &nbsp;This includes Banner student, SAP non-student, and institutional based student loan accounts. &nbsp;The Account Resolution Team can assist in setting up re-payment arrangements, acting as liaison between customers and offices for disputes and appeals, and finding answers to your billing questions. &nbsp;The Account Resolution Team manage referrals to outside collections, small claims action, student loan deferments and rehabilitation options, and tax intercept procedures.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"\/treasurer\/finance\/bursar-office\/account-resolution-team\/credit-and-collections-policy\">Credit and Collections Operating Policy<\/a><\/li>\n\n\n\n<li><a href=\"\/treasurer\/finance\/bursar-office\/account-resolution-team\/financial-agreement\/\" data-type=\"URL\">Student Financial Agreement<\/a><\/li>\n\n\n\n<li><a href=\"\/treasurer\/finance\/bursar-office\/account-resolution-team\/collection-agencies\/\" data-type=\"URL\">Collection Agencies<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.purdue.edu\/treasurer\/finance\/bursar-office\/account-resolution-team\/student-loans\/\">Student Loans<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.purdue.edu\/treasurer\/finance\/bursar-office\/hold-contact-list\/\">Hold Contact List<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"purdue-blocks-storyline\n        \n        \n        \n         purdue-blocks-storyline-gray\n        \n        \n        \n        \" style=\"background-image:none\" aria-label=\"\"><div class=\"container\"><div class=\"columns is-multiline columns-reversed\"><div class=\"column is-half-desktop is-half-tablet is-full-mobile\"><div class=\"image-container\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/www.purdue.edu\/treasurer\/finance\/\/wp-content\/uploads\/2023\/04\/Bell-Tower.jpg\" alt=\"Clock tower lit at night\" \/><\/div><\/div><div class=\"column is-half-desktop is-half-tablet is-full-mobile column-align-center\"><div class=\"content-container\"><h2 class=\"story-title\">Contact Us<\/h2>\n<p class=\"wp-block-paragraph\"><strong>Office Hours (EDT):<\/strong><br>Monday &#8211; Friday<br>8:00 a.m. &nbsp;&#8211; noon<br>1:00 p.m. &#8211; 5:00 p.m.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Phone: 765-494-5350<br>Fax: 765-494-9154<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mailing Address<\/strong><br>Account Resolution Team<br>2550 Northwestern Ave., Suite 1900<br>West Lafayette, IN 47906-1394<\/p>\n<a class=\"read-more-button\" href=\"https:\/\/service.purdue.edu\/TDClient\/32\/Purdue\/Requests\/TicketRequests\/NewForm?ID=mXjj8KDpwUA_&amp;RequestorType=ServiceOffering\" target=\"_self\" rel=\"noopener noreferrer\">Contact Us<span class=\"read-more-button-icon\"><\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":1027,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"template-brusar.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1676","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/comments?post=1676"}],"version-history":[{"count":21,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1676\/revisions"}],"predecessor-version":[{"id":34069,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1676\/revisions\/34069"}],"up":[{"embeddable":true,"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/pages\/1027"}],"wp:attachment":[{"href":"https:\/\/www.purdue.edu\/treasurer\/finance\/wp-json\/wp\/v2\/media?parent=1676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}