Tutoring Guidelines

General Guidelines

  • All tutoring must be conducted online OR in a public space such as a library, café, or open study space on campus. Tutoring may not be done at either person’s residence, a classroom, or an office. The space must be in an open area where you are easily observed by others.
    •  Tutor Matching Service offers GoBoard free of charge.
  • Students are expected to do their own work and come to tutoring sessions with questions for the tutor.
  • No money should be exchanged during a tutoring session.
  • The tutor/student relationship is protected by FERPA (Family Educational Rights and Privacy Act of 1974). Tutors and students should NOT discuss, with anyone, other than the supervisor, personal information about the student or tutor, or any assignment related information. Disclosure of such information would constitute a serious breach of confidentiality and be subject to sanctions, ranging from a warning to termination of employment or tutoring privileges.
  • If a tutor waits for 15 minutes (without prior notification from the student that the student is running late), then the student is a “no show.” The tutor may leave and bill the tutoring program for one hour. Tutors can bill for this hour only once per tutoring/student relationshipTutors should not attempt to meet the student again for tutoring until email or phone contact has been made to confirm the next appointment.
  • If a student is a “no show” or is more than 15 minutes late, twice in a row or two of three appointments for any reason, the student’s tutoring privileges can be suspended for the remainder of the semester. Tutors should follow the Guidelines for Terminating Students (see below) and may consult with the tutoring supervisor to discuss individual cases.
  • Tutors and tutees are required to complete evaluation surveys as requested by the program supervisor.
  • The student is responsible for selecting, booking and attending the tutoring sessions.
  • The tutee is qualified for a maximum of 60 hours of tutoring each semester. The tutee is responsible for keeping a running total of hours used.

Expectations of Students

  • Attend tutoring sessions prepared with questions for the tutor.
  • Reply to periodic emails from the program supervisor.
  • Verify the hours for each session online.
  • Notify the tutor supervisor via email if you decide to drop the class in which you are being tutored.
  • Notify the tutor as early as possible if you are going to be late or need to miss a tutoring session.
  • Complete an application each semester that tutoring is needed.
  • Evaluate your Tutor at the end of each semester here: Tutor Evaluation


 Expectations of Tutors

  • Keep the content of the tutoring sessions directed to the course material.
  • If a student “no shows” or is more than 15 minutes late, twice in a row, or, misses two of three appointments for any reason, the student’s tutoring privileges can be suspended for the remainder of the semester.
  • Tutors are not required to accept the student seeking tutoring bookings.
  • Tutors who miss or reschedule arranged tutoring times are responsible for rescheduling a makeup session with the student, preferably during the same week.
  • Reply to periodic emails from Span Plan regarding the progress of tutoring.
  • Notify the tutoring supervisor via email if unable to take more referrals.
  • Tutors must complete an application each year to retain the Span Plan certification badge.
  • Tutors are expected to maintain thier own timecards. Please review the tutor payment procedures and follow those guidlines when submitting timecards.
  • Evaluate your student here: Student Evaluation

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