MAY-JUNE 2019 |
Healthcare management expert Benjamin Dunford is exploring how better work-life balance among hospital employees can lead to more satisfied patients as well.
In early 2016, the community of Conway, Arkansas, nearly doubled its number of hospital beds when the state’s largest health system opened a 260,000 square-foot facility four miles away from the
local independent hospital. Lured by attractive architecture and handsome benefit packages, many staff left to take jobs at the new facility — only to later return to their original employer.
Anecdotally, the CEO heard that his returning employees were just not happy with the new hospital’s culture, specifically its lack of work-life balance. To find out how well his own facility ranked on the work-family culture scale, he reached out to Benjamin Dunford, an associate professor of management and a faculty affiliate of the Regenstrief Center for Healthcare Engineering in Purdue’s Discovery
Park. The results have relevance well beyond the Conway hospital’s walls.