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eTranscript Quick Reference Guide

  • eTranscripts works best with Google Chrome or Mozilla Firefox.
  • Purdue University eTranscripts are available for request by any current or former Purdue University student who has had any attendance in 1968 and later.  Students whose entire attendance is prior to 1968 should submit a paper request via mail or fax.
  • eTranscripts are official Purdue University transcripts.  They include the official university seal and the signature of the university registrar.  Only eTranscripts received directly from Purdue University should be considered authentic.
  • eTranscripts may be sent to any person or organization with a valid e-mail or postal address.  The online ordering system is available 24/7.  Any questions related to eTranscripts can be addressed by e-mail at transcripts@purdue.edu or phone (765) 494-6165 during normal business hours (Monday-Friday, 8 a.m.-5 p.m. Eastern time, excluding university holidays). 
  • *****Purdue West Lafayette or Technology Statewide Only*****For transcripts that require currently enrolled courses (for which grades have yet to be posted) or candidate for graduation (degree status does not indicate awarded), the production of your transcript can be delayed. Be sure to note this when requesting your transcript.
  • Requestors will receive an e-mail confirming their request after their identity has been verified.
  • Requestors will be able to monitor the progress of their request online through “View Orders.”
  • Following status notations are available for two delivery methods:
    • Postal:
      • Pending - transcript order has been received and awaits processing
      • Ready to generate/generating - request is being processed
      • Generated - request has been produced/mailed
      • Pending Reg Action - transcript order requires Registrar action
      • Pending Payment - transcript order requires payment; click "Pay Now" button to make payment
      • Cancelled - request has been cancelled
      • Held - financial obligation to the university
      • Expired - transcript order has been completed; any associated attachments have been purged from the system
      • Failed to Generate - a problem occurred while processing the transcript order; contact Registrar to see if the order needs to be placed again
    • Electronic:
      • Pending - transcript order has been received and awaits processing
      • Ready to generate/generating - request is being processed
      • Generated/Notification Sent - request has been processed and ready to view
      • Pending Reg Action - transcript order requires Registrar action
      • Retrieved - recipient has been downloaded transcript
      • Cancelled - request has been cancelled
      • Complete - transcript has been retrieved by the recipient and it, along with any attachments, is no longer available to download
      • Held - financial obligation to the university
      • Expired - transcript was not retrieved by the recipient and it, along with any attachments, is no longer available for download
      • Failed to Generate - a problem occurred while processing the transcript order; contact Registrar to see if the order needs to be placed again
  • Since electronic documents are easily saved and shared, only one electronic copy may be submitted per order.
  • If the requestor has multiple recipients, he/she will be required to submit a new request for each recipient.
  • The requestor can upload attachments during the ordering process. Attachments must be in the following formats: Word, Excel, .txt or .pdf.
  • Apostille (International Certifications) can be requested through the eTranscript ordering process. If your certification requires a copy of your diploma, a copy will need to be uploaded during the submission process. Please note in the special handling area the country for which the certification is being processed. If you have questions regarding the certification process, refer to the Enrollment Certification page on the Registrar Web site.
  • The requestor may cancel an order that has not yet been generated.
    • If the request is canceled before a notification to the recipient has occurred, that notification will not be sent nor will the transcript.
    • If the request is for an electronic transcript and it is canceled after a notification has been sent to the recipient but before a view of the document has been sent, the request will be canceled and the transcript will not be accessible.  The recipient will receive a “Sorry, this order was canceled” view.
    • If the request is for an electronic transcript and it is canceled after the recipient has viewed the document but before it has been downloaded, the recipient will not be able to download the document.  The recipient will receive a “Sorry, this order was canceled” view.